What do your Tier 1 Engineers do when they respond to an incident in your IT infrastructure and applications? Even with a well-defined incident management process, engineers still have a lot of legwork to do basic triage: finding device credentials, jumping through... Read more
If you are part of an enterprise, chances are you are relying on IT Service Management (ITSM) tools like ServiceNow to help manage your IT environment and resolve service issues when problems arise. You may even be integrating your monitoring solutions with your ITSM... Read more
SAP is the backbone of many businesses today. And SAP’s deadline for moving to HANA is driving enterprise customers’ SAP digital transformation from the server to the cloud. HANA, which stands for high-performance analytic appliance, is an application that uses... Read more
The demands on IT organizations to deliver robust digital customer experiences—while taming a complex and dynamic IT infrastructure–have never been greater. Multi-cloud, hybrid IT, and containers make legacy tools obsolete, and complicate decision-making and fault... Read more
Hi, I’m Frank Sun! Q: What do you do at ScienceLogic? A: I’m a product manager here responsible for the integration service and our integration with ServiceNow. I started at ScienceLogic as an intern and became a full-time solutions developer working on... Read more
Last week, we announced that our signature platform, ScienceLogic SL1, was certified by ServiceNow for the “London” Release – and the good news doesn’t end there! ScienceLogic is certified on all of ServiceNow’s supported versions – Jakarta, Kingston, and Madrid and... Read more
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