Scale Services, Revenues, and Profits with the ScienceLogic AI Platform

As a forward-thinking service provider, you know that delivering on service commitments, driving innovation, boosting operational efficiency, and enhancing business agility are essential for growth in the digital age.

By empowering your customers, your business will thrive too. ScienceLogic has over 20 years of experience supporting service providers. We understand your needs and challenges, which is why top managed service providers choose us to help meet their most important goals. Let’s grow together.

Leverage the Power of the ScienceLogic AI Platform

Learn how you can partner with ScienceLogic to develop and productize new services.

ScienceLogic Supports Top Service Provider Priorities

Revenue Growth

Build a rich catalog of monitoring-as-a-service offerings that solve your customer’s challenge of high-performing business services and hybrid IT infrastructure.

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Efficiency

Scale services and speed customer onboarding—your Ops team will be more agile with full infrastructure visibility, contextualization, and automation.

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Customer Satisfaction

Prove the value you deliver and keep customers happy with unified hybrid digital infrastructure and business service dashboards.

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Tools Modernization

Fuel Innovation with Infrastructure Modernization

Is your managed service provider toolset serving as an asset or liability? As you seek to deliver differentiated services in a highly competitive market, your automation and monitoring platform can either be a major asset or a major adversary.

Hundreds of MSPs have chosen SL1 because it’s an asset that fuels innovation. Whether your goals are to be relevant with digital enterprises, respond rapidly to business demands, or grow renewals and referrals, modernizing with SL1 can help your business too.

Intelligent Tooling

SL1 helps transform ITOps to AIOps resulting in high-speed MTTR in digital environments. SL1 enables faster decisions, actions, and time to value for you and your clients.

Business Service Health

SL1 can help you shift device-centric focus to digital business services. With full-stack data integration and visibility, you can align your offerings to optimize enterprise business service health.

Automated Operations

SL1 moves manual event management to intelligent machine processing, including automated ticketing, troubleshooting, and remediation freeing you and your team to focus on high-value customer engagements.

Modernize Your Tools and Reduce Technical Debt

Portrait of Professional IT Technical Support Specialist Working on Computer in Monitoring Control Room with Digital Screens. Employee Wears Headphones with Mic and Talking on a Call.

Monetize Your Offerings with Monitoring Solutions

With today’s complex IT environments—including cloud, containers, microservices, and legacy systems—businesses need modern monitoring solutions. This is a prime opportunity for you to offer new, hosted or managed monitoring services. Leveraging ScienceLogic’s SL1 platform, powered by AI and automation, you can deliver smarter, more efficient services that proactively identify and resolve issues. This advanced capability provides a competitive edge, enabling you to roll out compelling offerings that boost both your client satisfaction and business growth.

Monitoring as a Service: Managed

SL1 can drive a Service Revenue Roadmap of commodity and specialized managed monitoring offerings for a broad technology portfolio.

Monitoring as a Service: Hosted

Once in place, SL1 provides new revenue opportunities for upselling enterprises to other managed monitoring services.

Monitoring as a Service: Custom

L1 plays a significant role in powering innovative and differentiated services beyond the traditional focus of IT infrastructure monitoring.

Monitoring as a Service: The MSP Opportunity

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Maximize Margins with New Revenue Streams

Many monitoring systems claim the ability to reduce operating costs.  Using extensive automation, SL1 delivers significant operational cost and time savings in areas such as customer onboarding, initial discovery, relationship mapping, incident automation, and fault triage.

With SL1, you can also improve your top-line revenue and gross margins by adding new, premium revenue streams—without adding license expense or development effort.

Premium Service Offerings

SL1 can add incremental value and price uplift to your service offerings, commanding higher revenues, and netting significant gross margin and top-line improvements.

Service Optimization

SL1 moves you from a heavily human-centric operations model to one that is machine powered, driving savings that impact your business.

The Total Economic Impact™ of ScienceLogic SL1

What Our Service Partners are Saying

“On average, we were 11% faster resolving incidents with SL1. That has been empowered by the automation of improving our data and the way we create incidents and resolve any relevant incidents. That has reduced our incident cost by 31%. This is helping to reduce overall cost so we can focus on more value-added services.”

Doug James (DJ), Head of Transformation Office, NetDesign

“We wanted to have not just vendors, but committed partners who were focused on customer success, folks that did not just walk away after the contract was signed, and that’s how we connected with and really chose ScienceLogic.”

Senior Manager of Intelligent Services Engineering, QTS Technology Services

“If I were to pinpoint one of the things Opus is most proud of with the ScienceLogic relationship is the ability to uplevel our operational maturity with automation, and by continuing to extend the SL1 platform’s capability, observability and AIOps across a wide variety of technologies.”

Jeremy Sherwood, Head of Products, Opus Interactive

“The level of integrations and smarts coming from ScienceLogic and other systems provide major benefits together. In a business like ours, we have to keep evolving to stay competitive and ahead of the marketplace.”

Jon Evans, CEO, Enablis 

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