Business Service Management
Identify business service impact, reduce risk, and bridge the information gap between business and IT.Shift from device-centric to service-centric management.
In a rapidly changing IT world with microservice-based, containerized workloads, monitoring at the device level is no longer practical. Forward-looking enterprises are shifting from tracking individual IT devices and apps to a single service view across a heterogeneous mix of clouds.
ScienceLogic’s AI/ML-based IT platform helps you make that shift with Business Service Management (BSM).
What is business service management?
Business Service Management is a customer-focused approach to bring IT operations in alignment with business objectives. Business Service Management from ScienceLogic provides a comprehensive framework for viewing (See), prioritizing (Contextualize), and managing (Act) the health of your critical business services:
See
Contextualize
Understand how infrastructure and apps impact your services to prioritize issues and accelerate root cause.
Act
Power workflow automations with actionable insights to resolve and avoid service-impacting issues.
How business service management can help you.
Break down visibility gaps with comprehensive Business Service views
- Automatically discover and map infrastructure and app topology (e.g., VMware, Kubernetes)
- Model business services and integrate third-party relationships (e.g., APM, ITSM)
- Pull in business KPIs to measure IT impact on business outcomes
Diagnose root cause faster with AI/ML-powered behavioral correlation.
- Prioritize work with a full understanding of service impact
- Apply ML-based Behavioral Correlation to zero-in on the root cause within service topology
- Avoid war-room finger-pointing to focus on issue resolution
Avoid service outages by identifying service risks and acting proactively.
- Use customizable dashboards for instant health and risk snapshot of multi-tier services
- Immediately drill down to the resource impacting service health
- Leverage recommended actions to quickly diagnose and resolve issues
How business service management can help you.
Break down visibility gaps with comprehensive Business Service views
- Automatically discover and map infrastructure and app topology (e.g., VMware, Kubernetes)
- Model business services and integrate third-party relationships (e.g., APM, ITSM)
- Pull in business KPIs to measure IT impact on business outcomes
Diagnose root cause faster with AI/ML-powered behavioral correlation.
- Prioritize work with a full understanding of service impact
- Apply ML-based Behavioral Correlation to zero-in on the root cause within service topology
- Avoid war-room finger-pointing to focus on issue resolution
Avoid service outages by identifying service risks and acting proactively.
- Use customizable dashboards for instant health and risk snapshot of multi-tier services
- Immediately drill down to the resource impacting service health
- Leverage recommended actions to quickly diagnose and resolve issues