Business Service Management

Identify business service impact, reduce risk, and bridge the information gap between business and IT.

What is business service management?

In a rapidly changing IT world with microservice-based, containerized workloads, monitoring at the component level is no longer practical. Forward-looking enterprises are shifting from a siloed approach to a single view across a heterogeneous mix of clouds, apps, and infrastructure. Business service management is a customer-focused approach to bring IT operations in alignment with business objectives.

Multi-Cloud

Achieve service and
component-level visibility.

Apps

Map apps to infrastructure
and find problems faster.

Infrastructure

Proactively find the vulnerabilities
in your environment.

Your Guide to Business Service Management

 

  • Optimize service performance for a better customer experience
  • Understand potential service impact to avoid change-induced outages
  • Identify service vulnerabilities to prevent a crisis

Business service management improves your customer experience.

Modern services span across multiple data centers and partner ecosystems to support business requirements. Business service management provides the foundation to understand how all apps and infrastructure work together. Modern enterprises are measuring the health, availability, and risk of business services in real time.

Health

Measure real-time performance.

Availability

Know what services are up or down.

Risk

Avoid service outages.

“We could build up applications and services into different groups, tiers, and layers. For instance, we could evaluate one web service at a time or assess it as part of a larger business service. ScienceLogic’s solution provides us the flexibility to capture what we need both methodologically and dynamically.”

Gustav van Vuuren

CTO, AppCentrix

Business service management aligns IT operations with the business.

The ScienceLogic SL1 platform provides a real-time, single view of all your IT assets wherever they are deployed, through executive dashboards that support leadership requirements around critical business services. SL1 drives efficiency through automation and tool consolidation; integrates with anything that is most important to your organization; while enabling the delivery of secure shared services. 

See

service status to remediate faster
and avoid outages.

Contextualize

service dependencies to get services
back online in the right order.

Act

based on insights about the entire business service and automate routine tasks.

Here’s what our customers are saying.

“We are trying to build something that is not only a repository, but that will build relationships between resources and provide actionable information that is not just IT-centric but presents a business sense, as well,” Kosmal says. In the end, the goal is to have a proactive monitoring system that is able to provide value to the business and, ultimately, to the customer, he says”

Joe Kosmal

Manager Data Center Operation, SRP

“Having a real-time detailed business service view of our entire operations lets us instantly isolate root cause across different tools, databases, and hybrid IT and multi-cloud architectures, all without the extra noise that is typical in other tools alert floods. But the most impressive aspect of the SL1 deployment is that it took only seven days to get it up and running.”

Arnaud Carrel

CTO , Direct Energie

“We are trying to build something that is not only a repository, but that will build relationships between resources and provide actionable information that is not just IT-centric but presents a business sense, as well,” Kosmal says. In the end, the goal is to have a proactive monitoring system that is able to provide value to the business and, ultimately, to the customer, he says”

Joe Kosmal

Manager Data Center Operation, SRP

“Having a real-time detailed business service view of our entire operations lets us instantly isolate root cause across different tools, databases, and hybrid IT and multi-cloud architectures, all without the extra noise that is typical in other tools alert floods. But the most impressive aspect of the SL1 deployment is that it took only seven days to get it up and running.”

Arnaud Carrel

CTO , Direct Energie

How can business service management help you do your job?

 
Step 1: Your business services run on components at data centers in clouds around the world.
 
Step 2: Tracking the dependency relationship of these components and services is critical.

 
Step 3: ScienceLogic business service management provides visibility into the health, availability, and risk of your business services, and the foundational components supporting them.

Experience the difference.