IT Workflow Automation

Get more out of your time. Say goodbye to mundane manual operations.

Make boring interesting. Move IT forward.

Whether it’s preventing performance issues, identifying root cause, or reducing MTTR, IT workflow automation can help solve and ease your daily operational challenges. Move away from working on manual, error-prone tasks towards intelligent automated workflows that deliver superior value and great customer experience. Don’t let disparate tools and manual processes slow you down. With IT workflow automation, you can transform your organization to thrive on speed, efficiency, and innovation.

Speed

Accelerate business growth, onboard technologies, and deliver services faster.

68%

 of companies have a top priority to evolve their ITOps to support business agility, stifled by legacy tool dependence.

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Efficiency

Minimize manual errors, increase accuracy, and improve productivity.

46%

of respondents cited combining automation with AI/Analytics as high priority for improving OpEx efficiencies.

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Innovation

Automate & share insights that drive intelligent workflows & business outcomes.

68%

of companies believe that insights from AIOps solutions produce real-time business performance metrics.

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Automate routine operational activities with the ScienceLogic SL1 platform.

It’s time-consuming to manually populate and reconcile a CMDB, manage incidents, or diagnose problems with multiple tools and data silos. You don’t have enough time to fix issues—much less, deliver innovative solutions to avoid issues and drive more value for your business. SL1 establishes a real-time operational data lake and applies context to drive IT workflow automation for CMDB population and synchronization, proactive incident management, problem diagnosis and resolution, and more.

Gain Real-time Visibility

Achieve CMDB accuracy with real-time synch of monitored environment.

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Accelerate Service Request Management

Immediately discover, start monitoring, and update the CMDB for newly provisioned configuration items.

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Onboard Technology/Customers Faster

Drive revenue and time to value with continuous discovery

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Reduce Incident Noise

Prioritize work with fewer actionable incidents

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Automate Troubleshooting

Reduce MTTR by enriching events with diagnostic data

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Resolve Incidents Faster

Automate incident management processes

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Automate CI Lifecycle

Understand the impact of CI changes on critical business services and apps

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Optimize Cloud Resources and Spend

Monitor AWS, Azure, IBM, Google resource utilization in a single ITOM platform

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Connect IT Ecosystem

Integrate and orchestrate people, systems, and processes across teams

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Here’s what our customers are saying.

Telstra, a leading telecommunications provider in Australia, uses ScienceLogic’s ground-breaking IT workflow automation technology to improve their customer service and support productivity. They have significantly reduced their call volume; only receive calls that are relevant.

“We established some rules as to how and when we engage with a customer on-call, and how we can also pass information to a level 1 function and have them do some of the work after-hours as well,”

 

Robert Gruener, Service Delivery Manager at Telstra

 

 

ScienceLogic’s built-in IT workflow automation allowed NetDesign to automate dozens of key processes, reducing previously manual effort by up to 90% for IT services personnel, and by up to 60% for their customer onboarding personnel.

“Understanding and acting on your data is by far, one of the biggest benefits of using ScienceLogic.”

 

NetDesign Director for Technology and Business Management, IT Services

Workflow Automation

See what the experts are saying about automation.

“AIOps leads as the platform of choice to integrate automation for enabling more strategic, cross use case automation effectiveness.”

EMA Report, Data-Driven Automation: A Vision for the Modern CIO

“Ticketing systems damage company culture and team productivity. These first-come-first-served
interfaces are clunky and antiquated, creating unnecessary barriers and checkpoints in what otherwise might be a seamless workflow. Move toward automating infrastructure provisioning, change and incident management, the network operations center (NOC), and service desk onboarding.”

Forrester Report, Top 10 Trends that will shape modern infrastructure and operations in 2020

“The value of automation touches almost every single pain point that organizations are experiencing and it cuts across each of the key areas that organizations are looking to execute on.”

DEJ Report, 17 Areas Shaping the Future of Modern IT Operations

“AIOps leads as the platform of choice to integrate automation for enabling more strategic, cross use case automation effectiveness.”

EMA Report, Data-Driven Automation: A Vision for the Modern CIO

“Ticketing systems damage company culture and team productivity. These first-come-first-served
interfaces are clunky and antiquated, creating unnecessary barriers and checkpoints in what otherwise might be a seamless workflow. Move toward automating infrastructure provisioning, change and incident management, the network operations center (NOC), and service desk onboarding.”

Forrester Report, Top 10 Trends that will shape modern infrastructure and operations in 2020

“The value of automation touches almost every single pain point that organizations are experiencing and it cuts across each of the key areas that organizations are looking to execute on.”

DEJ Report, 17 Areas Shaping the Future of Modern IT Operations

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