Make boring interesting. Move IT forward.
Whether it’s preventing performance issues, identifying the root cause, or reducing MTTR, IT workflow automation can help solve and ease your daily operational challenges. Move away from working on manual, error-prone tasks towards intelligent automated workflows that deliver superior value and great customer experience. Don’t let disparate tools and manual processes slow you down. With IT workflow automation, you can transform your organization to thrive on speed, efficiency, and innovation.
Benefits of IT Workflow Automation
Accelerate business growth,
onboard technologies and
deliver services faster.
of companies have a top priority to evolve their ITOps to support business agility, stifled by legacy tool dependence.
Minimize manual errors,
increase accuracy, and
of respondents cited combining automation with AI/Analytics as a high priority for improving OpEx efficiencies.
Automate routine operational activities with the ScienceLogic SL1 platform.
It’s time-consuming to manually populate and reconcile a CMDB, manage incidents, or diagnose problems with multiple tools and data silos. You don’t have enough time to fix issues—much less, deliver innovative solutions to avoid issues and drive more value for your business. SL1 establishes a real-time operational data lake and applies context to drive IT workflow automation for CMDB population and synchronization, proactive incident management, problem diagnosis and resolution, and more.
Automation with SL1
Get Real-Time Visibility
Achieve CMDB accuracy with real-time sync of the monitored environment.
Accelerate Service Request Management
Immediately discover, start monitoring, and update the CMDB for newly provisioned configuration items.
Onboard Technology/Customers Faster
Drive revenue and time to value with continuous discovery.
Automate CI Lifecycle
Understand the impact of CI changes on critical business services and apps.
Optimize Cloud Resources and Spend
Monitor AWS, Azure, IBM, Google resource utilization in a single ITOM platform.
Hundreds of customers already trust ScienceLogic.
21% decreased incident resolution time; 60% reduction in SLA breaching incidentsRead Report
Automated troubleshooting and ticketing to increase staff productivityView Case Study
What Our Customers and Analysts are Saying
“We established some rules as to how and when we engage with a customer on-call, and how we can also pass information to a level 1 function and have them do some of the work after-hours as well.”
Robert Gruener, Service Delivery Manager at Telstra
“The built-in runbook automation has helped drive greater efficiency across our organization. But even such things as the ability to quickly build our own monitoring templates for non-traditional equipment and network interface support, make a big difference when it comes to customer satisfaction and overall operational efficiency.”
Mike Crowley, Internal Systems and Tools Manager
“Missed SLAs due to high MTTR are no longer an issue. ScienceLogic’s tool consolidation approach and SL1’s integration and automation capabilities have reduced IT Ops costs and MTTR.”
Luc Horré, RCloud & Innovation Manager, Realdolmen
“SL1’s continuous monitoring, service visibility, and context-rich incident automation ensures our digital ecosystem is running as it should be, so that our terminal services are more efficient, effective and safer.”
Timothy Ash, Chief Solutions Officer, REMPREX
“Integration with our ITSM tool has allowed us to automate CMDB population, as well as provide a real-time enrichment of that CMDB data, allowing us to remove many of the processes we have historically performed manually.”
Rich Dobry, Director, Worldwide Technology
“If I were to pinpoint one of the things that the organization as a whole is most proud of with our relationship with ScienceLogic is the ability to uplevel our operational maturity by automation and by continuing to extend the platform's capability and observability and AIOps across a wide variety of technologies.”
Jeremy Sherwood, Vice President of Product, Opus Interactive
“We use [ScienceLogic] to populate a CMDB in ServiceNow, as well as ticket creation and resolution with ServiceNow. Ticket enrichment and remediation automation reduce repetitive tasks and overall reduce manual time spent on processes by the NOC. Overall, these automations and integrations provide reduced cost and increased agility for serving the customer and internal systems.”
Matthew Carter, System Administration Lead