A Platform Built for the Challenges of Communications Services Providers
Communications service providers (CSPs) operate some of the world’s largest, most complex technology environments. Millions of people and billions of dollars in commerce depend on them. But network reliability requires constant vigilance.
ScienceLogic SL1 makes reliable communications service delivery possible by giving a CSP’s IT operations team complete visibility across the entire network and infrastructure, enabling real-time data ingestion and powerful analytics that maximize performance and put you on the path to autonomic IT. With automated features like change management, root cause analysis, predictive alerting, and incident response, ScienceLogic helps you fix problems fast and keep things running 24/7.
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Powerful Automated Incident Management
A CSP’s IT infrastructure must handle many different tasks to deliver all the services in its portfolio. Failure anywhere in the network can disrupt businesses, emergency services, data, voice, and more.
ScienceLogic helps prevent and solve issues faster, giving you complete visibility across all infrastructure to close gaps in detection, analysis, and resolution. Powerful IT automations resolve up to 50% of incidents without human intervention.
Automating root cause analysis and incident response gets services back online in seconds or minutes, not hours or days. That’s 94% faster time to resolution – crucial for operational resiliency and meeting sky-high customer expectations.
Supports Core Communications Service Delivery
Technology evolves fast and customers expect you to keep pace by offering the latest products and services—and with strict SLAs. Whether it is voice, video, data, mobile, multi-tenant environments—or any combination of the above—you need an IT platform built to manage your unique infrastructure.
SL1 simplifies IT ops challenges, easily onboarding new services and applications without disruption. And SL1 keeps those services running smoothly, reliably, and at peak performance.
Minimizes the Risk of Catastrophic Downtime
49% of all service outages are attributed to configuration and change management errors. ScienceLogic gives you automated network configuration backup and recovery, change detection and compliance auditing, and automated change management to minimize the risk of suffering a crippling network outage.
And with AI-driven predictive response, ScienceLogic’s machine learning adapts to your environment to detect subtle performance changes, analyzes system behavior, automates response and mitigation, and sends alerts with clear insights for fast, accurate action. Over time, ScienceLogic learns to recognize potential issues before they impact service, reducing costly downtime by 75%.
Fast Root Cause Analysis Minimizes Customer Impact
Recurring issues waste time, money, and erode customer confidence, giving your competitors an opportunity to take advantage. But you can gain an edge by doing better. ScienceLogic powerful analytics pinpoint service issue root causes with 96% accuracy by understanding and correlating millions of infrastructure events. Generative AI explains the “why” clearly, so teams know exactly what to fix, no matter how complex the environment.
See the Top Reasons Why ScienceLogic Solves a CSP's Biggest IT Problems
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