It’s a never-ending story for IT administrators that technology keeps changing and growing more complicated. For years, successful organizations relied on their Configuration Management Database (CMDB) to track and manage configuration items (CIs: infrastructure, assets) and their relationships. However, CMDBs are based on structured, relational models – a method that worked well for decades, but… Continue reading Supercharging Your ServiceNow CMDB Using ScienceLogic’s Service Graph Connector
Category: CMDB
Supercharging Your ServiceNow CMDB Using ScienceLogic’s Service Graph Connector
Manual incident management is an enormous challenge facing today’s enterprises. It wastes time and money, and often results in unhappy customers who have to deal with unreliable services because of persistent, unresolved issues. Manual ticket generation can take 20 to 30 minutes, and routing another 90—assuming the ticket is delivered to the right team. Automated… Continue reading Achieving 86% Productivity Gains Through ITSM Automation
Practice What You Preach: Capgemini’s Journey of IT Transformation
Here’s everything you need to know about incident management.
What is Incident Management?
NetOps is changing. Networks, architectures, and entire operational models have shifted dramatically—disrupting and destabilizing digital business services.
AIOps for NetOps Use Cases
Digital transformation takes a lot more than just having the right tools and process improvement frameworks. Here’s QTS’s transformational journey.
A Shift to Scalable Software-Driven Automation
A famous proverb states, “If you want to go fast, go alone. If you want to go far, go together.”
ITSM + ITOM = Going Further
Enterprises are under pressure to adopt new technologies & adapt to the changing needs/demands of the market. If innovation slows, competitors will pounce—resulting in new challenges for ITOps.
How to Avoid Service Outages with Total Service Awareness
Time to say good-bye to trick or treaters and welcome the sweet beginnings of holiday cheer. Speaking of holidays…