IT workflow automations – to augment, accelerate and automate processes associated with incident response within ITOps or across ITOps, ITSM, DevOps, SecOps, and other systems – help eliminate manual, repetitive IT operations tasks and help free-up time to work on more strategic projects. When an IT workflow fails to function as intended, it creates, at… Continue reading The Case for Monitoring Your Automated Workflows
Category: ITSM
The Case for Monitoring Your Automated Workflows
If automated operations is the endgame, then investing in an AIOps platform that enables automation will get you there. ScienceLogic has been focused on the journey to automated IT operations (AIOps) for years. Over the last few years, we’ve proven out the workflow automation within the SL1 platform specifically as it relates to incident and… Continue reading Stepping Closer to AIOps with Workflow Automation
Stepping Closer to AIOps with Workflow Automation
Manual incident management is an enormous challenge facing today’s enterprises. It wastes time and money, and often results in unhappy customers who have to deal with unreliable services because of persistent, unresolved issues. Manual ticket generation can take 20 to 30 minutes, and routing another 90—assuming the ticket is delivered to the right team. Automated… Continue reading Achieving 86% Productivity Gains Through ITSM Automation
Achieving 86% Productivity Gains Through ITSM Automation
A famous proverb states, “If you want to go fast, go alone. If you want to go far, go together.”