As enterprises continue down the path of IT transformation, they find themselves between the rock of recruitment and the hard place of the Great Resignation. It is imperative that they find and retain skilled technical staff to maintain and run the IT estate, and to innovate within the context of the new tools at their… Continue reading Workflow Process Automation Is a Powerful Antidote to Drudgery
Resource Type: Blog
Workflow Process Automation Is a Powerful Antidote to Drudgery
Modernizing MSPs Traditional service delivery models–custom vs. consistent services, low or no automation, siloed operations, reactive vs. proactive, incidents vs. business outcomes, and devices vs. business services–are not well suited to modern environments and opportunities. This is putting MSPs at a serious disadvantage and especially in the face of competing hyperscalers, hybrid cloud, digital transformation,… Continue reading The Benefits of a More Modern, Agile, & Efficient Operations for MSPs
The Benefits of a More Modern, Agile, & Efficient Operations for MSPs
1.) The Department of Veteran Affairs (VA) turns to AIOps to mitigate tech issues across critical systems. This article by Government CIO Media expands on how the Department of Veteran Affairs (VA) utilizes AIOps to improve the agency’s IT network. The VA is leveraging data and AIOps to better respond to and address unanticipated abnormalities… Continue reading News Roundup, July 29: What’s Happening in AIOps, ITOps, and IT Monitoring
AIOps: Empowering MSPs & Boosting Revenues
Ask a software development or service desk expert these questions, and no answer would be wrong. They’d just be different and grounded in each of these experts’ experiences as all DevOps teams are not the same. There are progressive DevOps teams that have a fully integrated stack view and absolutely see the downstream enterprise implications.… Continue reading ITOps or DevOps: Overcoming the Conflict
Event Correlation 101: Why It Matters, and Why It’s Not Enough
There are a common set of key performance indicators for incident management, such as MTTR and MTTA. What do these metrics mean, and why are they important?
MTTR vs. MTTA vs. MTBF: A Complete Set of Common Incident Management Metrics
1.) Here are some top DevSecOps trends to support IT innovation in 2022. IT Brief shared these key DevSecOps trends for enabling innovation: 1. Infrastructure as code (IaC) uptake is rising. Infrastructure-as-Code (IaC), aka software-defined infrastructure, is the management of hardware using code. It enables IT hardware resources to be configured, managed, monitored, and provisioned… Continue reading News Roundup, July 15: What’s Happening in AIOps, ITOps, and IT Monitoring
News Roundup, July 15: What’s Happening in AIOps, ITOps, and IT Monitoring
Improvements in the performance and accessibility of technology have changed our expectations for how applications should work and, by extension, the way we work. For example, three years ago only 6% of workers were remote. According to the 2021 Upwork “Future Workforce Report,” that number is now 22%, and remote workers are expected to reach… Continue reading Five Reasons to Make the Shift to Service Monitoring with AIOps