Digital business services are spread across on-premises, cloud, and SaaS environments. But assuring great service performance is increasingly difficult. Organizations are shifting from device-based monitoring to business service-based monitoring in order to meet the increasing expectations of end users and the business.
And now you can see SL1 Business Services in action—without scheduling a live demo or free trial. The ScienceLogic Product Tour lets you experience first-hand how SL1 can assess service impact and health in real time.
Service-centric monitoring enables companies to prioritize work when (when not if) something goes awry. However, ensuring these services perform well and when they are not surfacing impact can be challenging. Any failure in IT services can significantly impact business operations and customer satisfaction.
Service monitoring provides organizations with a comprehensive view of their IT infrastructure, enabling IT teams to detect and diagnose issues proactively. By viewing overall service health and quickly viewing the potential business impact (revenue, number of widgets made, availability, etc.) of a detected problem, IT teams can prioritize and resolve issues quickly, reducing the time to resolution and minimizing the impact on business operations. The success of IT organizations and businesses relies on working smarter, not harder. Considering the business impact when allocating resources does just that.
By implementing service-centric monitoring, organizations can improve their business outcomes by ensuring the availability and performance of critical IT business services. In addition, by understanding the potential business impact of a detected problem, IT teams can prioritize and resolve issues quickly, minimizing the impact on business operations and customer satisfaction.
Karl Fosburg from the satellite service provider, Hughes said “Thanks to ScienceLogic for listening and really delivering on the next generation SL1 platform. It gives us the real-world, actionable insight right in the platform to reduce time to triage service degradation, automate risk and impact analysis, highlight the magnitude of the impact, and automated actions.”
See how you can view business impact by shifting from device-centric monitoring to business service monitoring. Take the tour>