Gone are the days when IT was an enhancement to productivity where organizations replaced paper-based functions with computer-based functions, using a small number of applications to carry out work. In that landscape, applications were delivered via client-server relationships and largely purpose-built. One server, one application, or at most two, delivered across a relatively flat network… Continue reading Improving Access to Digital Services
Category: Business Services
Improving Access to Digital Services
Digital business services are spread across on-premises, cloud, and SaaS environments. But assuring great service performance is increasingly difficult. Organizations are shifting from device-based monitoring to business service-based monitoring in order to meet the increasing expectations of end users and the business. And now you can see SL1 Business Services in action—without scheduling a live… Continue reading ScienceLogic Product Tour: Improving Business Outcomes with Service-Centric Monitoring
ScienceLogic Product Tour: Improving Business Outcomes with Service-Centric Monitoring
They say change is good. But in IT operations, change is also the number one cause of outages. According to the Uptime Institute, 49% of all service outages are attributed to configuration and change management errors. That’s a lot of avoidable headaches. And because errors often have downstream effects, it may not be obvious what… Continue reading How to Mitigate Network Risks to Achieve Highly Resilient Business Services
How to Mitigate Network Risks to Achieve Highly Resilient Business Services
What is a Business Service? What exactly is a business service? Business services are activities that benefit companies without supplying physical, tangible products. First, I want to be clear that we are talking about digital, and not traditional services. Yes, you can still walk into a bank and transact your business face-to-face, but the kinds… Continue reading What Is a Business Service & How Can AIOps Support It?