They say change is good. But in IT operations, change is also the number one cause of outages. According to the Uptime Institute, 49% of all service outages are attributed to configuration and change management errors. That’s a lot of avoidable headaches. And because errors often have downstream effects, it may not be obvious what… Continue reading How to Mitigate Network Risks to Achieve Highly Resilient Business Services
Category: Business Services
How to Mitigate Network Risks to Achieve Highly Resilient Business Services
What is a Business Service? What exactly is a business service? Business services are activities that benefit companies without supplying physical, tangible products. First, I want to be clear that we are talking about digital, and not traditional services. Yes, you can still walk into a bank and transact your business face-to-face, but the kinds… Continue reading What Is a Business Service & How Can AIOps Support It?