Softcat had a vision to transform from one of the UK’s biggest value-added resellers into one of the largest managed services providers (MSPs). Here’s how they transformed that vision into a reality.
Industry: High-Tech
From Vision to Reality: Transforming with Monitoring as a Service
IT Service Management (ITSM) and IT Operations Management (ITOM) are nothing new. They’ve been around for a long time, but many of these legacy systems are outdated and disjointed. Data is often siloed, and the flow of information is nonexistent or clogged. The approaches IT has often taken to implement these practices have become antiquated, time consuming,… Continue reading Cherwell and ScienceLogic: Going Further with ITSM and ITOM
Cherwell and ScienceLogic: Going Further with ITSM and ITOM
Reducing costs and accelerating digital transformation is why your IT Management leans on their MSP partners. And as an MSP, you want to differentiate yourself and be able to support your enterprise customers quickly and reliably to drive their business. ScienceLogic’s Monitoring as a Service is an MSP-centric, multi-tenanted monitoring platform that enables MSPs to… Continue reading Monitoring as a Service: The MSP Opportunity
Monitoring as a Service: The MSP Opportunity
A new approach to IT operations is needed – one that works at machine speed. But to transform operations, IT leaders must commit not only to collecting data, but to also putting automated practices in place that ensure data quality and enrich that data with context to make it actionable. See what Intellyx analyst Charles… Continue reading Transforming IT Ops with Machine Learning? Apply Context
Transforming IT Ops with Machine Learning? Apply Context
There’s a lot of buzzwords around, in particular, digital transformation right now. In particular, what does it mean for you and your clients, or is it just a hype, in particular, for this buzzword? Leading on from that as well, what do you see the core challenges for your customers as well within this area?… Continue reading Logicalis Defines Digital Transformation
Logicalis Defines Digital Transformation
What are you planning to help clients with next? What’s going to be the next big thing, do you think? Michael Bateman (IT Lab): So I think a really interesting trend that we’re seeing right now, so it kind of bridges that gap before I talk about what might be coming next. Is we’re starting… Continue reading How IT Lab Helps Their Clients Achieve Digital Transformation
How IT Lab Helps Their Clients Achieve Digital Transformation
Managed service providers (MSPs) are looking for ways to grow business while keeping costs low. And this requires the modernization and simplification of operations.
Fuel managed services revenue growth by transforming your managed service business.
Managed Service Providers must become agile to quickly support the latest ephemeral technologies as customers acquire, implement, and automate their adoption. Nigel Wilks, Head of Global Tooling, at Computacenter, shares their method of reducing the tooling landscape required to support these technologies while increasing their business service availability and reducing their cost to serve.
Evolving the MSP Value Proposition at Computacenter
NetDesign, a Danish managed service provider, and ScienceLogic want to build on their transatlantic partnership to help organizations digitally transform into a more agile, customer-centric business.
Working Smarter, Not Harder, NetDesign Partners With ScienceLogic
Transforming the Value Added Reseller (VAR) into a Managed Service Provider (MSP) is no easy task. Not only does the company have to adopt internal structural changes to meet the market demands, but the Product Management & Product Marketing departments must be established. Realdolmen shares their transformational journey to provide customers with steadfast business services… Continue reading Transforming the Value Added Reseller with ScienceLogic SL1