Configuration Management Database

What is a configuration management database?

A configuration management database is often referred to as the heart of your IT service management system. It’s a database used to store information hardware and software assets. And this database stores information regarding the relationships among its assets. A configuration management database gives you a means of understanding your organization’s critical assets and their relationships, such as information systems, upstream sources or dependencies of assets, and the downstream targets of assets.

A configuration management database provides a complete view of the IT configuration items, their attributes, and their relationships. Process elements, documentation, and human capital, and how they integrate with the IT infrastructure are all managed in the configuration management database.

Identifying the Configuration Items (or CIs) is an integral function for the development of a configuration management database. The definition of a CI is any component that needs to be managed in order to deliver IT services, including buildings, services, software, documentation, users, as well as hardware. CIs can vary in size and scope because of their configuration, use, or internal and external relationships. 

What is a CMDB?

CMDB is an acronym for configuration management database.

Why is having a configuration management database important?

The configuration management database, a fundamental component of ITIL framework, is important to an organization because IT infrastructure is increasing in complexity. And the more complex your IT infrastructure becomes, the more important the tracking and understanding of the information within your IT environment also becomes.

The use of configuration management databases is considered to be a best practice for IT leaders who need to identify and verify each component of their infrastructure to better manage and improve it. Other benefits of deploying a configuration management database include:

  • Increased visibility into users and related CIs
  • Increased efficiency with a single source of IT infrastructure truth
  • Better decision making with accurate, real-time data
  • Lessened downtime due to incident, problem, and event mitigation
  • Reduced operational, equipment, and personnel costs with automation
  • Faster MTTR due to the ability to understand CI relationships and perform root-cause analysis
  • Minimized risk with improved change management
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