Business Services Management

Business Services Definition

The business services definition is one or more technical services that gives value to both internal and external customers. Business services should align IT assets with the needs of a company’s employee, and customers and they should support business goals—facilitating the ability of the company to be profitable.

Business Services Examples

Examples of business services include:

  • Verification of internet access or website hosting
  • Online banking, remote backups, and remote storage
  • Usually a business service includes an associated Service Level Agreement (SLA) that specifies the terms of the service

What is Business Services Management?

Business Services Management is a customer-centric approach intended to bring IT operations in alignment with business objectives. Business Services Management provides organizations with a central source of information on IT services, ensuring that all areas of the business can view an accurate, consistent picture of the IT services, details, and statuses.

 

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