Why We Win: ScienceLogic’s Business Differentiators

As AI capabilities become more powerful and expansive across IT operations and use cases, the marketplace has become crowded with contenders looking to provide solutions. But when smart enterprise buyers size up their options, ScienceLogic invariably stands out with key business differentiators that showcase why we win and stand apart from the competition.

Standing Out From the Competition

Since ScienceLogic’s founding in 2003, there have been dozens of other companies that have come to specialize in AI and operations. Many offer partial solutions that leverage AI to manage alerts and issues, perform root cause analysis (RCA), and increase observability and automation across the IT estate. But of this saturated landscape, only ScienceLogic combines the deep domain expertise of a pioneering AI firm with a leading innovative edge that delivers truly intelligent automated IT operations.

Our unified AIOps and Observability platform, the ScienceLogic AI Platform, is unmatched in freeing precious IT talent from routine chores, accelerating innovation, driving transformation, and improving business outcomes. It proactively monitors customer data across clouds and all on-premises locations for robust digital service visibility and automation. We do this all on a scale that most competitors simply can’t match – helping major enterprise clients leverage AI/ML to process the trillions of data points necessary to transform data into actionable insight.

ScienceLogic also stands out for both our recognition among industry analysts and our trusted reputation among customers. In 2022 alone, we were featured in the Gartner Market Guide and a Q4 Forrester Wave report named us among the top 3 vendors in Artificial Intelligence for IT Operations (AIOps). The following year, our reputation with customers helped us earn the 2023 Trust Radius “Best of” awards in the AIOps market for Best Relationship, Best Feature Set, and Best Value for Price. This year, we’ve continued this momentum, securing additional recognition as part of the AI Breakthrough Awards, MeriTalk Cyber Defenders, and as a CRN Cloud 100 provider for the fifth consecutive year.

Throughout, our technology has been proven for scale by the world’s largest enterprises and service providers, and our security meets the rigorous security requirements of the U.S. Department of Defense (DoD) and other agencies.

Key Differentiators

What are the specific capabilities that drive this track record of success? The ScienceLogic platform for AIOps and Observability is the only solution designed as a single, secure, and scalable platform purpose-built for hybrid-cloud environments and deployed via SaaS and on-premises. It’s unmatched in supporting multi-tenant deployments and allowing shared services models with unique configurations – giving organizations the flexibility to meet their specific needs and transform business operations.

Key differentiators include:

• Observability – ScienceLogic eliminates observability gaps by unifying IT tools, data, and teams for your entire IT ecosystem. This includes hybrid cloud, network, storage, IoT, and applications – any technology, any vendor, anywhere.
• Machine-driven Context and Insights – Our service-centric platform incorporates rich business context so clients can find previously unseen problems and accelerate incident resolution with automated RCA and correlation of performance events, anomalies, and changes in a service context.
• Machine-driven Actions – We turn insight into action by automating service request fulfillment, configuration item lifecycle management, network compliance, configuration, change management, and more – including pre-built and easily customizable integrations and workflows.

Taken together, these differentiators all resideing within a single monitoring and AIOps platform offer the perfect solution for consolidating your existing IT management tools and establishing a real-time operational data platform that forms the foundation for your journey to AIOps.

Forward-Looking Approach to AI

Keeping pace with innovation is nothing new to us. We’ve continuously evaluated and integrated emerging technologies for over twenty years to best determine how we can deliver more value to our customers.

At ScienceLogic, we envision a future where organizations can rely on self-managing IT environment that monitors and optimizes technology investments as it runs. One where IT operations are continuous: always available, always responsive, always seamless. To support our customers on their journeys to Autonomic IT, we launched Skylar AI.

Skylar AI, comprised of Skylar Automated Root Cause Analysis (RCA), Skylar Analytics, and Skylar Advisor, enables customers to leverage our proven AI-driven insights to intelligently process and to respond to today’s business challenges automatically and at scale with unparalleled speed. Our use of emerging technologies like generative AI enables us to empower customers to optimize processes, make data-driven decisions, and enhance customer experiences faster than ever before so that they can prioritize innovation and business growth.

Superior Benefits and Value

ScienceLogic clients reap a range of cost saving, value generating benefits. These include reduced operational expenses and elimination of silos for IT teams, data, tools, and integrations via full-stack observability. Staff productivity is also increased through automated processes and workflows like ticketing, notifying, collaborating, troubleshooting, optimizing, and remediating issues. All the while, ScienceLogic helps clients avoid cyberattacks by providing visibility of anomalies and changes across your entire IT estate.

These benefits play out every day in some of the most demanding and business-critical enterprise use cases. As just a few examples, ScienceLogic generated $140+ million in annual productivity savings by automating troubleshooting, RCA and remediation for Cisco, and we helped First National Bank reduce service-impacting outages with 50% fewer PIs, while reducing of MTTR from 39 hours to just 2.

Other companies that have trusted us include major services producers like AT&T, xfinity, and Rackspace; GSI companies like Accenture, IBM, and SAIC; and public sector agencies like DOT, DOD, USAID, and numerous others. Now it’s your turn to reap the benefits of partnering with ScienceLogic for AIOps and Observability. Learn more.