The configuration management database, or CMDB, is perhaps the most important asset for IT operations managers. Responsible for providing a centralized view of IT data, the CMDB can tell you which technologies are being used, where they’re being used, how they’re connected, and who’s using them. It can also help companies increase business agility by… Continue reading Automating Incidents with an Accurate CMDB
Solution: IT Workflow Automation
Automating Incidents with an Accurate CMDB
Traditional change management process for creating and updating CIs in CMDB is manual, error prone and time consuming. SL1 increases agility, lowers costs and risk of change by understanding the impact of change on critical business services and apps by consolidating data into single SL1 data lake and applying relational context.
Automate CI Lifecycle Management
Manual, multi-tool processes produce incomplete and inaccurate CMDB data when new services are provisioned, thus leading to lengthy delays in onboarding new technologies. SL1 increases agility, onboards new services faster, and drives more revenue by integrating service requests in the Service Desk with SL1 to automate discovery, population of CMDB, and immediately monitoring the new… Continue reading Auto-Initiate Fulfillment of Service Catalog Requests
Auto-Initiate Fulfillment of Service Catalog Requests
IT Service Management (ITSM) and IT Operations Management (ITOM) are nothing new. They’ve been around for a long time, but many of these legacy systems are outdated and disjointed. Data is often siloed, and the flow of information is nonexistent or clogged. The approaches IT has often taken to implement these practices have become antiquated, time consuming,… Continue reading Cherwell and ScienceLogic: Going Further with ITSM and ITOM
Cherwell and ScienceLogic: Going Further with ITSM and ITOM
Many organizations are not aware of all of the devices impacting their network. In fact, according to Gartner, 75% of CMDB deployments fail because they are not built to handle today’s huge volumes of frequently changing data. That’s why ScienceLogic automatically synchronizes the data in your configuration management database (CMDB) with your complex IT environment… Continue reading Achieve CMDB Accuracy With Real-time Sync of Monitored Environment
Achieve CMDB Accuracy With Real-time Sync of Monitored Environment
Adopting new technologies, acquiring new business units, or onboarding new customers is difficult due to unknown technology landscape and time required to manually discover and document the new IT estate. ScienceLogic SL1 helps onboard new technology faster, reduce operational costs, and minimize business risk.
Onboard New Technologies & Customers with Speed & Agility
Managed service providers (MSPs) are looking for ways to grow business while keeping costs low. And this requires the modernization and simplification of operations.
Fuel managed services revenue growth by transforming your managed service business.
NetDesign, a Danish managed service provider, and ScienceLogic want to build on their transatlantic partnership to help organizations digitally transform into a more agile, customer-centric business.
Softility: Tier 1 US City Digitally Transforms Operations & Citizens Services with AIOps
The introduction of containerized micro-services and ephemeral cloud-based services in the enterprise dramatically increases the complexity of support for Managed Service Providers (MSP). In order to remain agile, keep pace with emerging technologies, and provide customers with valuable services, Telstra has evolved their own business model and technology platform to deliver the next generation MSP… Continue reading Evolving the MSP Value Proposition at Telstra