3 Ways AIOps Addresses Key Barriers to Streamlined Government IT Operations

3 Ways AIOps Addresses Key Barriers to Streamlined Government IT Operations  

IT modernization is imperative to an agile, productive, citizen-centric, and cost-efficient government. It’s also codified as a key objective of many mandates and guidelines. 

But as mission-critical as IT modernization initiatives are, they are also fraught with risk and operational challenges, including: 

• Legacy IT management systems and their limitations. 

• Bureaucratic hurdles and resistance to change. 

• Budget constraints and funding issues. 

• Cybersecurity threats and data management concerns. 

To overcome these barriers to streamlined IT operations, government leaders should rely on artificial intelligence for IT operations (AIOps). Effective AIOps can help agency teams modernize and streamline their IT infrastructures without adding to existing ITOps complexity. Using a combination of AI and automation to enhance operations – the very definition of AIOps – IT teams can stay ahead of the modernization curve. 

With AIOps powered by the ScienceLogic Platform, agencies can address myriad IT challenges, including: 

1. Modernize Legacy ITOps Systems for the Hybrid World 

Hybrid IT, including both cloud and on-premises solutions, offers agencies the flexibility to quickly scale resources without significant capital expenditure, while also providing the advantage of on-premises control.  

However, managing these hybrid IT environments is challenging. Juggling multiple legacy management tools, navigating alert storms, and ensuring everything runs smoothly are highly manual, time-consuming, and costly tasks that often require specific skill sets. 

Federal IT teams facing these challenges should turn to AIOps to overcome these obstacles by eliminating manual tasks and replacing them with a single solution for monitoring and remediating issues.  

For instance, using the ScienceLogic Platform federal ITOps leaders can: 

• Consolidate disparate network monitoring capabilities into one platform, reducing the complexity and siloed nature that comes with having multiple tools.  

• Utilize a single user interface to view their entire infrastructure, eliminating the need to juggle various point solutions.  

• Apply AI and machine learning to gain important insights, like root cause analysis, and automate remediation actions, including network monitoring and issue resolution.  

This is a significant time saver for engineers. The ScienceLogic Platform distills large volumes of logs into human-friendly insights so issues can be understood at a glance. It shows engineers what to look at to remediate incidents, enabling Level 1 and 2 engineers to tackle troubleshooting tasks without needing Level 3 intervention. 

1. Promote Interagency Collaboration 

When a severe issue occurs, many agencies lack a way to proactively and consistently notify IT and non-IT stakeholders or rely on manual information gathering and sharing. As a result, IT incident remediation can be hindered, with issues that should be quickly fixed going unresolved for hours, resulting in a loss of stakeholder trust in IT. Remote work and tool sprawl have only complicated this effort by making communicating and collaborating harder. 

Instead, these teams should turn to the ScienceLogic AIOps platform to connect teams for faster issue resolution. When service-impacting incidents occur, the platform automatically alerts appropriate operational teams (ITOps, ITSM, SecOps, and DevOps) as early as possible so they can collaborate effectively across teams and spring into action faster.  

The platform also integrates with Microsoft Teams, Slack, and WebEx to close collaboration gaps and keep stakeholders informed and engaged to speed issue resolution.   

1. Enhance Cybersecurity Measures with Visibility and Control 

Hybrid cloud is the new norm for federal agencies pursuing IT modernization initiatives. However, as agencies manage multiple clouds, security concerns persist.  

Cybersecurity has been a pillar of ScienceLogic’s mission from the beginning and the platform has proven to be an important part of a holistic security strategy for many of our customers.  

Secure by design, the ScienceLogic platform supports comprehensive compliance with government security requirements:  

• DoDIN-Approved. Every feature and component of the ScienceLogic Platform is engineered to deliver the security necessary to operate as a component of one of the world’s largest, most demanding, and most secure IT environments – the Department of Defense Information Network (DoDIN). The platform was the first to be included in the DoDIN-encrypted products list for end-to-end monitoring solutions, meaning that agencies can be certain of the highest reliability and cybersecurity standards, along with real-time visibility and control across complex IT environments.  

• CISA-Aligned: ScienceLogic’s capabilities, including continuous asset discovery, monitoring and visibility; and directive-mandate reporting and process control – from a single interface – are key requirements of CISA’s Binding Operational Directive (BOD) 23-01.  

• FedRAMP Moderate-Ready: As we work towards FedRAMP certification, the ScienceLogic Platform is available as a FedRAMP Moderate Ready Environment that resides in FISMA high-rated data centers and facilities backed up in redundant geographies on separate energy grids.  

• FIPS 140-2 and SOC-2 Compliant: The platform conforms to FIPS 140-2 and current methods for data encryption and communication between software appliances. In addition, ScienceLogic’s security processes and controls support SOC-2. 

From AIOps to Autonomic IT: Driving the Modernized, Autonomous Agency 

Modernizing government IT estates has led to complex systems, large volumes of operational data, and rapid change. This can result in challenges such as limited visibility, workflow bottlenecks, security issues, and operational inflexibility due to siloed tools and teams. 

ScienceLogic breaks down these silos to deliver streamlined ITOps with its AIOps platform approved to meet the federal government’s most rigorous security standards.  

And, when agencies are ready, they can leverage the data-driven capabilities of ScienceLogic to push the boundaries of what’s possible with Autonomic IT.  

Going beyond AIOps and semi-autonomous market offerings, Autonomic IT realizes the vision of machine-driven, automated IT that is self-aware and self-healing, and which intelligently guides and advises humans on how to maintain the most optimized and efficient IT estate possible.   

And, with government technology running itself – at scale and across all hybrid cloud application stacks – operations teams are empowered to elevate performance, drive innovation, and deliver greater value to end users and constituents.  

Learn more about how agencies can enable Autonomic IT with the ScienceLogic platform.