Overview
ServiceNow is a cloud-based IT service management (ITSM) platform that delivers digital workflows to unlock employee productivity. ServiceNow enables employees to work the way they want to, not how software dictates they must. And customers can get what they need when they need it.
Get more out of your ServiceNow investment with the ScienceLogic AI Platform.
Use Cases
With ScienceLogic, you can automate ITSM data flows and workflows between your ServiceNow and ScienceLogic platforms, saving significant time and reducing risks of manual effort.
CMDB Management
Continuously synchronized to your monitored environment for better accuracy and visibility.
Ticketing and Event Automation
Automate incident, event, and case management for faster routing and more actionable records within the selected ServiceNow workflow.
Change Management
Suppress events and incidents during scheduled maintenance windows; correlate multiple events to assess service impact and accelerate RCA.
Service Health & Impact Management
Synchronize dynamic service relationship data with ServiceNow for consistent service health monitoring and impact assessment.
Our Partnership
ServiceNow’s certification signifies that ScienceLogic has successfully completed a set of defined tests focused on integration interoperability, security, and performance. Certification validates that best practices are used in the design and implementation of ScienceLogic’s integration with ServiceNow. ScienceLogic has been validated as a certified Service Graph Connector.
ScienceLogic apps are certified and available through the ServiceNow Store. Please refer to the Store for applicable prerequisites and requirements.
Work Smarter with Automated IT Workflows
ScienceLogic extends ServiceNow by feeding ITSM and ITOM workflows with real-time, service-aware infrastructure intelligence from hybrid and multi-vendor environments. Skylar One provides the normalized observability foundation; Skylar Automation connects that intelligence to ServiceNow through integration workflows, synchronization, and closed-loop actions.
What Customers are Saying about ScienceLogic + ServiceNow
“We use [Skylar One] to populate a CMDB in ServiceNow, as well as ticket creation and resolution with ServiceNow. Ticket enrichment and remediation automation reduce repetitive tasks and overall reduce manual time spent on processes by the NOC. Overall, these automations and integrations provide reduced cost and increased agility for serving the customer and internal systems.”
“We have replaced our legacy / homegrown system with ScienceLogic and ServiceNow to enable our on-prem, private cloud and multi-cloud deployments (sometimes using all three) the ability to ensure health and availability.“
“We are able to have a single pane of glass using ServiceNow. All monitoring events and CMDB population is managed by ServiceNow. SciLo is a great monitoring system that integrates well with ServiceNow, which provides workflow and rules that work with our systems.”