ServiceNow
Smarter Way to Workflow
Santa Clara, CA
servicenow.com
Overview
ServiceNow is a cloud-based IT service management (ITSM) platform that delivers digital workflows to unlock employee productivity. ServiceNow enables employees to work the way they want to, not how software dictates they must. And customers can get what they need, when they need it.
Get more out of your ServiceNow investment with ScienceLogic SL1.
Use Cases
CMDB Management
Synch your CMDB in real time to your monitored environment for better accuracy and visibility.
Achieve CMDB Accuracy
Event Management
Automatically create, correlate
and send events from SL1 to ServiceNow.
Case Management
Automatically create, route, and close cases to keep customers informed of issue status.
Manage cases better
Change Management
Suppress events and incidents during ServiceNow maintenance windows.
Service Health & Impact Management
Synchronize dynamic service relationship data with ServiceNow for consistent service health monitoring and impact assessment.
Service Catalog Request Management
Automatically populate the CMDB, and immediately monitor new services and CIs.
CMDB Management
Synch your CMDB in real time to your monitored environment for better accuracy and visibility.
Achieve CMDB AccuracyIncident Management
Enrich incidents with diagnostic
data, and automate the
incident management process.
Event Management
Automatically create, correlate
and send events from SL1 to ServiceNow
Case Management
Automatically enrich, route, and close cases to keep customers informed of relevant information.
Manage cases betterService Health & Impact Management
Synchronize dynamic service relationship data with ServiceNow for consistent service health monitoring and impact assessment.
Change Management
Suppress events and incidents during ServiceNow maintenance windows.
Service Catalog Request Management
Automatically populate the CMDB, and immediately monitor new services and CIs.
Our Partnership
ServiceNow’s certification signifies that ScienceLogic has successfully completed a set of defined tests focused on integration interoperability, security, and performance. Certification ensures best practices are used in the design and implementation of ScienceLogic’s integration with ServiceNow.
ScienceLogic is certified to work with the following releases:
New York
Orlando
Paris
Work Smarter with Automated IT Workflows.
The ScienceLogic + ServiceNow certified integration shifts IT operations from human-assisted to automated operations. ScienceLogic SL1 enables intelligent, bi-directional communications between SL1 and ServiceNow to ensure real-time CMDB accuracy and promote fully automated IT operational workflows for incident management, case management, change management, service impact management, and service catalog request management.
What customers are saying about ScienceLogic + ServiceNow.
“We have replaced our legacy / homegrown system with ScienceLogic to enable our on-prem, private cloud and multi-cloud deployments (sometimes using all three) the ability to ensure health and availability.“
“We use [SL1] to populate a CMDB in ServiceNow, as well as ticket creation and resolution with ServiceNow. Ticket enrichment and remediation automation reduce repetitive tasks and overall reduce manual time spent on processes by the NOC. Overall, these automations and integrations provide reduced cost and increased agility for serving the customer and internal systems.”
“We are able to have a single pane of glass using ServiceNow. All monitoring events and CMDB population is managed by ServiceNow. SiLo is a great monitoring system that integrates well with ServiceNow using its integration server, which provides workflow and rules that work with our systems.”
“ScienceLogic SL1 helped in quick setup and integration with ServiceNow. Multiple run-book actions helped us create multiple alerts with different types of alerting sources. It offers an easy way to suppress low-level alerts or events. It helps us to monitor multiple services in infra like AD, DNS, and hyper-v, etc.”
“Sciencelogic has powerful integration API where it has integration with ServiceNow, App dynamics and a couple of other legacy tools.”
