Overview
ServiceNow is a cloud-based IT service management (ITSM) platform that delivers digital workflows to unlock employee productivity. ServiceNow enables employees to work the way they want to, not how software dictates they must. And customers can get what they need when they need it.
Get more out of your ServiceNow investment with the ScienceLogic AI Platform.
Use Cases
With ScienceLogic, you can automate ITSM data flows and workflows between your ServiceNow and ScienceLogic platforms, saving significant time and reducing risks of manual effort.
CMDB Management
Synch your CMDB in real-time to your monitored environment for better accuracy and visibility.
Event Management
Automatically create, correlate
and send events from Skylar One to ServiceNow.
Case Management
Automatically create, route, and close cases to keep customers informed of issue status.
Change Management
Suppress events and incidents during scheduled maintenance windows; correlate multiple events to assess service impact and accelerate RCA.
Service Health & Impact Management
Synchronize dynamic service relationship data with ServiceNow for consistent service health monitoring and impact assessment.
Our Partnership
ServiceNow’s certification signifies that ScienceLogic has successfully completed a set of defined tests focused on integration interoperability, security, and performance. Certification ensures best practices are used in the design and implementation of ScienceLogic’s integration with ServiceNow. ScienceLogic has been validated as a certified Service Graph Connector.
Work Smarter with Automated IT Workflows
The ScienceLogic + ServiceNow certified integration shifts IT operations from human-assisted to automated operations. ScienceLogic SL1 enables intelligent, bi-directional communications between SL1 and ServiceNow to ensure real-time CMDB accuracy and promote fully automated IT operational workflows for incident management, case management, change management, service impact management, and service catalog request management.
What Customers are Saying about ScienceLogic + ServiceNow
“We use [Skylar One] to populate a CMDB in ServiceNow, as well as ticket creation and resolution with ServiceNow. Ticket enrichment and remediation automation reduce repetitive tasks and overall reduce manual time spent on processes by the NOC. Overall, these automations and integrations provide reduced cost and increased agility for serving the customer and internal systems.”
“We have replaced our legacy / homegrown system with ScienceLogic to enable our on-prem, private cloud and multi-cloud deployments (sometimes using all three) the ability to ensure health and availability.“
“We are able to have a single pane of glass using ServiceNow. All monitoring events and CMDB population is managed by ServiceNow. SciLo is a great monitoring system that integrates well with ServiceNow using its integration server, which provides workflow and rules that work with our systems.”