ServiceNow
The Smarter Way to Workflow
Overview
ServiceNow is a cloud-based IT service management (ITSM) platform that delivers digital workflows to unlock employee productivity. ServiceNow enables employees to work the way they want to, not how software dictates they must. And customers can get what they need, when they need it.
Solutions
Get more out of your ServiceNow investment with ScienceLogic SL1.
Integrate ScienceLogic to increase cost savings and staff efficiencies with your ServiceNow ticketing and asset management system, ensure an accurate CMDB, and drive ITSM automated workflows such as incident, change, service catalog, configuration, and compliance management.
CMDB Management
Synch your CMDB in real time to
your monitored environment for
better accuracy and visibility.
Incident Management
Enrich incidents with diagnostic
data, and automate the
incident management process.
Change Management
Suppress events and
incidents during ServiceNow
maintenance windows.
Service Impact Management
Feed dynamic service relationship data to ServiceNow for consistent service impact visibility.
Service Catalog Request Management
Automatically populate the CMDB,
and immediately monitor new
services and CIs.
Certification
Certification signifies that ScienceLogic has successfully completed a set of defined tests focused on integration interoperability, security, and performance. Certification ensures best practices are used in the design and implementation of ScienceLogic’s integration with ServiceNow.
ScienceLogic is certified to work with the following releases:
Kingston
London
Madrid
New York
Orlando
“ScienceLogic brings significant abilities to the table, which enable critical business operations to track against our ServiceNow (CMDB) data and our ScienceLogic [IT Infrastructure Monitoring] deployment. We have replaced our legacy / homegrown system with ScienceLogic to enable our on-prem, private cloud and multi-cloud deployments (sometimes using all three) the ability to ensure health and availability.“
“We use it to populate a CMDB in ServiceNow, as well as ticket creation and resolution with ServiceNow. Ticket enrichment and remediation automation reduce repetitive tasks and overall reduce manual time spent on processes by the NOC. Overall, these automations and integrations provide reduced cost and increased agility for serving the customer and internal systems.”
“We are able to have a single pane of glass using ServiceNow. All monitoring events and CMDB population is managed by ServiceNow. SiLo is a great monitoring system that integrates well with ServiceNow using its integration server, which provides workflow and rules that work with our systems.”
“ScienceLogic SL1 helped in quick setup and integration with ServiceNow. Multiple run-book actions helped us create multiple alerts with different types of alerting sources. It offers an easy way to suppress low-level alerts or events. It helps us to monitor multiple services in infra like AD, DNS, and hyper-v, etc.”
“Sciencelogic has powerful integration API where it has integration with ServiceNow, App dynamics and a couple of other legacy tools.”
