Automated Troubleshooting

Why is automated troubleshooting necessary?

Data centers are the heart of IT—where compute, network, and storage all come together to form the infrastructure that key applications rely on. Since so much depends on reliable data center technology, expensive resources—staffing and tools—are frequently applied to keep the data center running. When problems arise, skilled staff need time to isolate and solve complex problems with laborious manual techniques—but when mission-critical applications are down, this is lost time that the business simply cannot afford. Troubleshooting has to be more automated.

Reduce MTTR By Automating Troubleshooting

Troubleshooting application and service issues emerging from today’s increasingly complex, ephemeral and heterogenous data center, is like finding a needle in a haystack. Every monitoring tool is spewing massive amounts of data which makes it impossible to find the root cause quickly. This results in extensive cross-team investigations with hours of war-room finger pointing and unhappy customers.​ Watch this webinar to see a demo of how ScienceLogic SL1 can help you automate your troubleshooting and incident resolution workflows to lower your MTTR.

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“Day two” operational support is complex.

When it comes to troubleshooting in the data center, complexity is the name of the game. With compute architectures now increasingly based on highly dynamic and ephemeral cloud-based containers and microservices, resolving problems is now even harder. Manual processes are inadequate and troubleshooting still involves laborious diagnostics with outdated tools.

Decision-making must be automated since human operators can no longer keep up with the pace of change.

Automating Incident Management Using ScienceLogic SL1

Real-World Example of a Fortune 100 Global IT and Networking Company

Before ScienceLogic SL1 -140 Minutes

After →

After ScienceLogic SL1 -23 Minutes

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The ScienceLogic SL1 Datacenter Automation Pack

The SL1 Datacenter Automation Pack is proven at scale in some of the world’s largest and most complex data center environments. With over 300 out-of-the-box automations that apply best practice triage techniques to the data center, SL1 automates responses to common fault conditions. These pre-built automations need no scripting or programming—simply select the specific automations you need—and apply them.

SL1 Datacenter Automation Pack includes:
  • 300 pre-built, out-of-the-box automations

  • Automated data center troubleshooting

  • Reduced MTTR

  • The ability to enrich events with detailed diagnostic data

  • Elimination of manual triage tasks

SL1 Datacenter Automation Pack includes:
  • 300 pre-built, out-of-the-box automations
  • Automated data center troubleshooting
  • Reduced MTTR
  • The ability to enrich events with detailed diagnostic data
  • Elimination of manual triage tasks

With support for a broad range of Cisco devices, including IOS, IOS XE, IOS XR, combined with Juniper, F5, Citrix, NetApp, and more, the SL1 Datacenter Automation Pack brings new levels of automation to data center operations. For the compute layer, SL1 provides automations for VMware, Windows, and Linux servers.

Experience the difference.

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