Here’s everything you need to know about incident management.
Resource Type: Blog
What is Incident Management?
There are a common set of key performance indicators for incident management, such as MTTR and MTTA. What do these metrics mean, and why are they important?
How Federal IT Teams Move to FIPS 140-3 Without Disrupting Authorization or Service Continuity
Last updated: 9/24/26 IT operations, or ITOps, focuses on keeping production services reliable, available, secure, and cost-efficient. DevOps improves how teams build, release, and operate software through shared ownership, automation, and fast feedback. The ITOps vs. DevOps comparison is not about choosing one model over the other. The strongest operating models connect the two through… Continue reading ITOps vs. DevOps: Key Differences and How They Work Together
ITOps vs. DevOps: Key Differences and How They Work Together
There are a common set of key performance indicators for incident management, such as MTTR and MTTA. What do these metrics mean, and why are they important?
Why FIPS Mode Is Not Enough: What Federal Teams Should Expect Their Vendors to Prove
Last updated: September 17, 2026 AI Log Analysis: Machine Learning Methods and Automated RCA AI log analysis helps IT teams turn massive volumes of operational data into actionable insight. By applying statistical methods, machine learning (ML), semantic analysis, and generative AI, organizations can identify unusual behavior, connect related signals, and investigate probable root causes faster.… Continue reading Log Analysis with Machine Learning: An Automated Approach to Analyzing Logs Using ML/AI
Log Analysis with Machine Learning: An Automated Approach to Analyzing Logs Using ML/AI
There are a common set of key performance indicators for incident management, such as MTTR and MTTA. What do these metrics mean, and why are they important?
How Federal IT Teams Prepare for FIPS 140-2 Historical Status Before It Delays Authorization
ScienceLogic has been named a 2026 TrustRadius Tech Cares Award winner, marking our third time receiving the recognition. The Tech Cares Awards recognize B2B technology companies demonstrating meaningful corporate social responsibility through their support of employees, communities, and the environment. This year, TrustRadius highlighted ScienceLogic for something particularly close to home: our longstanding partnership with… Continue reading ScienceLogic Earns 2026 TrustRadius Tech Cares Award for Community Impact
ScienceLogic Earns 2026 TrustRadius Tech Cares Award for Community Impact
There are a common set of key performance indicators for incident management, such as MTTR and MTTA. What do these metrics mean, and why are they important?
How Observability and AIOps Can Improve MTTD, MTTA, and MTTR
Compliance is often treated as a governance responsibility. But many of the conditions that determine whether controls continue to hold are created inside day-to-day IT operations. Operations teams manage the devices, configurations, changes, dependencies, and remediation activities where compliance can either remain aligned or begin to drift. Governance defines the requirements. Operations manages much of… Continue reading From Audit Readiness to Continuous Control: Making Compliance Part of IT Operations
From Audit Readiness to Continuous Control: Making Compliance Part of IT Operations
There are a common set of key performance indicators for incident management, such as MTTR and MTTA. What do these metrics mean, and why are they important?