IT service management is a set of policies, processes, and procedures for implementing, managing, and delivering IT services to meet the needs of an organization. ITSM tools are most heavily used by IT service desks and IT service delivery functions—facilitating the tasks and workflows associated with the management and delivery of quality IT services.
Download our latest white paper to learn more about the reinvention of ITSM, and gain a better understanding of how this reinvention enables integrated operations.
« Back to Glossary Index