TrustRadius is the most trusted research and review platform for business leaders to find and select the right software for their needs. ScienceLogic has garnered verified peer-based guidance with details that help our customers make the right decisions for their environment.
At ScienceLogic, we are focused on delivering unmatched service by deeply understanding our customers and their wants and needs. We’ve built our customer operations to ensure our customers have an excellent end-to-end customer experience. To that end, we prioritize key initiatives such as:
- Expanding customer self-service with knowledge-centered support, AI-driven content searchability, website customer-centric workflows, and enriching overall technical content exceeding industry norms and best practices;
- Improving customers’ ability to meet and exceed their desired business outcomes with prescriptive, outcome-oriented implementation plans, driven by our expanded Business Realization consulting practice;
- Dedicating an experienced ‘first responder’ team of developers to identify and deliver critical features that reduce customers’ MTTR; and
- Growing and nurturing a customer community for peer-to-peer best practice exchange.
Our goal is to see our customers be successful with their ScienceLogic investments and have an exceptional customer experience. We are proud to have earned top ratings from our customers for three years in a row. We thank our customers for awarding us top-ranking TrustRadius status.
Read more about how organizations like yours are using ScienceLogic to transform their IT operations and find out how to join our ScienceLogic Pathfinders community.