Managed Service Providers must become agile to quickly support the latest ephemeral technologies as customers acquire, implement, and automate their adoption. Nigel Wilks, Head of Global Tooling, at Computacenter, shares their method of reducing the tooling landscape required to support these technologies while increasing their business service availability and reducing their cost to serve.
Buyer Journey: Business Case
Softility: Tier 1 US City Digitally Transforms Operations & Citizens Services with AIOps
The introduction of containerized micro-services and ephemeral cloud-based services in the enterprise dramatically increases the complexity of support for Managed Service Providers (MSP). In order to remain agile, keep pace with emerging technologies, and provide customers with valuable services, Telstra has evolved their own business model and technology platform to deliver the next generation MSP… Continue reading Evolving the MSP Value Proposition at Telstra
Evolving the MSP Value Proposition at Telstra
Transforming the Value Added Reseller (VAR) into a Managed Service Provider (MSP) is no easy task. Not only does the company have to adopt internal structural changes to meet the market demands, but the Product Management & Product Marketing departments must be established. Realdolmen shares their transformational journey to provide customers with steadfast business services… Continue reading Transforming the Value Added Reseller with ScienceLogic SL1
Transforming the Value Added Reseller with ScienceLogic SL1
There’s a lot of skepticism in the industry about what’s real with machine learning and AIOps. What intelligent automations can be applied to production workloads today? How do you drive changes without waiting for an event to happen? Opus Interactive demonstrates how they’ve combined ScienceLogic SL1’s infinite capabilities for data collection and powerful automation engine… Continue reading Opus Interactive Showcases Predictive Automations in Property Management
Opus Interactive Showcases Predictive Automations in Property Management
Global System Integrator Chooses ScienceLogic SL1 for Outsourced Management of Business Services ScienceLogic Provides Unique Data Integration across Complex IT Ecosystem with Holistic Business Service Dashboard Views Prominent packaged goods and beverage company with global order, distribution, and fulfillment across 200+ countries is empowered by an IT ecosystem of multiple vendors, technologies, custom and legacy… Continue reading Global Consumer Packaged Goods Company
Global Consumer Packaged Goods Company
One of the largest integrated health systems in the U.S. serves the healthcare and wellness needs of over 500,000 patients annually. To fulfill patient care and community service needs, over 1,500 physicians, 16,500 staff, and upwards of 1,500 affiliated university faculty work at 90+ hospitals and outpatient sites spread across 10 regions. Business Challenges Deliver… Continue reading Healthcare: Context-Infused CMDB Data & Automated Workflows Bolster ServiceNow Investment