IBM selected the ScienceLogic SL1 platform as a standard for their MultiCloud Management Services Offering after evaluating a number of leading solutions on the market. Together with ScienceLogic, IBM works with customers to identify opportunities to consolidate tools and reduce cost, streamline IT service management operations for improved delivery, and drive greater analytics and automation… Continue reading IBM MultiCloud Partnership
Buyer Journey: Business Case
REMPREX Digitally Transforms Terminal Operations
IT Service Management (ITSM) and IT Operations Management (ITOM) are nothing new. They’ve been around for a long time, but many of these legacy systems are outdated and disjointed. Data is often siloed, and the flow of information is nonexistent or clogged. The approaches IT has often taken to implement these practices have become antiquated, time consuming,… Continue reading Cherwell and ScienceLogic: Going Further with ITSM and ITOM
Cherwell and ScienceLogic: Going Further with ITSM and ITOM
What are you planning to help clients with next? What’s going to be the next big thing, do you think? Michael Bateman (IT Lab): So I think a really interesting trend that we’re seeing right now, so it kind of bridges that gap before I talk about what might be coming next. Is we’re starting… Continue reading How IT Lab Helps Their Clients Achieve Digital Transformation
How IT Lab Helps Their Clients Achieve Digital Transformation
There’s a lot of buzzwords around, in particular, digital transformation right now. In particular, what does it mean for you and your clients, or is it just a hype, in particular, for this buzzword? Leading on from that as well, what do you see the core challenges for your customers as well within this area?… Continue reading Logicalis Defines Digital Transformation
Logicalis Defines Digital Transformation
Managed Service Providers must become agile to quickly support the latest ephemeral technologies as customers acquire, implement, and automate their adoption. Nigel Wilks, Head of Global Tooling, at Computacenter, shares their method of reducing the tooling landscape required to support these technologies while increasing their business service availability and reducing their cost to serve.
Softility: Tier 1 US City Digitally Transforms Operations & Citizens Services with AIOps
The introduction of containerized micro-services and ephemeral cloud-based services in the enterprise dramatically increases the complexity of support for Managed Service Providers (MSP). In order to remain agile, keep pace with emerging technologies, and provide customers with valuable services, Telstra has evolved their own business model and technology platform to deliver the next generation MSP… Continue reading Evolving the MSP Value Proposition at Telstra
Evolving the MSP Value Proposition at Telstra
Transforming the Value Added Reseller (VAR) into a Managed Service Provider (MSP) is no easy task. Not only does the company have to adopt internal structural changes to meet the market demands, but the Product Management & Product Marketing departments must be established. Realdolmen shares their transformational journey to provide customers with steadfast business services… Continue reading Transforming the Value Added Reseller with ScienceLogic SL1