Since our inception in 2003, ScienceLogic has been dedicated to empowering our partners with innovative solutions that deliver exceptional visibility and insights into their and their clients’ IT environments. Our mission is to help these organizations navigate complexity, transform inefficiencies into productive outcomes, and achieve and exceed their business goals.
One such customer is Computacenter, a leading UK digital transformation services provider that specializes in managed services, technology solutions, and consulting for businesses worldwide. With over 10,000 employees and clients in over 70 countries, Computacenter’s mission is to enable organizations to innovate and thrive through optimized IT infrastructure.
Computacenter’s clients expect seamless, proactive, and reliable IT services. To meet these demands, Computacenter turned to the ScienceLogic AI Platform to modernize its IT operations, streamline processes, and ultimately deliver exceptional experiences.
A key focus for Computacenter was enhancing visibility into hybrid IT, improving operational efficiency, and enabling proactive management. To achieve this, Computacenter needed to focus on several core challenges:
- Tool sprawl: As a result of organic growth and acquisitions, the company had accumulated a variety of different monitoring tools. This led to inefficiencies, redundant processes, and increased costs.
- Lack of unified visibility: Managing a hybrid IT environment with multiple tools hindered the ability to have comprehensive infrastructure visibility, delaying issue detection and resolution.
- Manual effort and inconsistent processes: Reliance on manual processes for asset discovery and incident response resulted in delays, errors, and resource inefficiencies.
- Reactive IT operations: Predominantly reactive operations led to increased downtime and customer dissatisfaction.
Using ScienceLogic to Consolidate Tools, Unify Monitoring, Automate Workflows, and Improve Efficiency
Computacenter teamed with ScienceLogic to implement the ScienceLogic AI Platform, enhancing service management performance across several key areas.
- Tool consolidation: ScienceLogic replaced 34 tools with a unified platform, streamlining operations, reducing costs, increasing staff productivity, and eliminating redundancy.
- Unified monitoring: The platform provides comprehensive visibility into Computacenter’s hybrid IT environment with full-stack observability, while AI-driven analytics enable real-time monitoring, offering a holistic view of infrastructure.
- Automation and AI: ScienceLogic’s IT workflow automation capabilities reduce manual effort, accelerate processes, and minimize errors. In addition, AI-driven analytics improve proactive issue detection and resolution.
- Enhanced incident management: The platform’s features, including automated root cause analysis and event correlation and enable quick issue resolution. Dependency mapping facilitates informed decision-making. By identifying and visualizing the relationships and interdependencies between IT infrastructure components within an environment, ITOps teams can quickly understand how various assets interact and depend on one another and prioritize resolution based on business impact.
- Custom dashboards and reports: Computacenter uses the platform’s customizable dashboards to gain insights into infrastructure performance, optimizing resource utilization.
Impact: Slashing Incident Response Times and More!
By implementing the ScienceLogic AI Platform, Computacenter transformed its IT operations and set a new benchmark for efficiency and customer satisfaction. The unified infrastructure visibility and proactive operations significantly cut incident response times by 50%, while automation streamlined processes and boosted productivity – establishing Computacenter as a leader in leveraging innovative solutions for superior IT service delivery.
Other impactful outcomes include:
- Achieved 100% hybrid cloud visibility.
- Reduced incidents from 5,000 to just 20 per week.
- Consolidation of 34 tools into one.
“ScienceLogic helps us predict what’s happening in our organization and keeps our services stable.”
– David Maskell, Director of Digital Control, Group Managed Services at Computacenter.
The modular platform is also designed with scalability in mind to support dynamic and growing IT environments, an essential criterion for Computacenter. Furthermore, ScienceLogic collaborates closely with Computacenter, using tailored services and ongoing support to ensure the platform addresses their specific IT management requirements.
“Our cultures are quite intertwined,” said Nigel Wilks, Tooling Director at Computacenter. “From a technology platform point of view, it met the business requirements that I’d collated when we reviewed the market and has certainly exceeded those. ScienceLogic has been on the journey with us, helping us evolve how we work and always listening to us. And that’s an important factor for me.”
Poised for Future Growth
The partnership between Computacenter and ScienceLogic has transformed Computacenter’s IT operations. By consolidating tools and leveraging AI-driven analytics, Computacenter achieved enhanced visibility, efficiency, and proactive management. This transformation empowers them to deliver exceptional customer experiences and excel in a competitive industry. Looking to the future, Computacenter plans to continue to expand the ScienceLogic AI Platform integration, exploring features like Business Services and Skylar AI. With ScienceLogic’s continued support, Computacenter is poised for sustained growth.
Taking It to the Next Level: Journeying to Autonomic IT
ScienceLogic is committed to supporting clients like Computacenter with advanced capabilities to automate even more of their IT operations, maintain their market leadership, further enhance customer experiences, and, ultimately, journey to Autonomic IT.
Powered by ScienceLogic’s AI Platform, Autonomic IT fuses data from across IT operations, delivers insight through machine-driven analysis, and automates the actions needed to create truly self-healing, self-optimizing IT ecosystems that seamlessly support business operations.
With Autonomic IT, enterprises can focus on innovation, ensure superior customer experiences, and drive revenue growth with a cost-optimized, efficient, and scalable autonomous business.
Read more about how Computacenter has cut incident response times by 50% and enhanced client value with ScienceLogic.
