Chapter Timestamps: Transformation: Desired End State (00:33) 24/7 Platform Monitoring (02:41) AIOps Vision (04:26) Desired End State Architecture (06:23) Unfinished AIOps Journey (11:28)
Resource Type: Customer Stories
Capgemini’s AIOps Journey – From Reactive, to Proactive to Predictive
Chapter Timestamps: Intro (00:17) Operations During a Pandemic (01:10) UI Transformation Agenda (02:20) Dell’s Crucial Role (04:15) Achievements and Successes (04:47)
How did Dell Technologies scale operations for Pfizer on COVID-19 vaccine development?
Chapter Timestamps: Intro (00:18) Engineering Discipline (00:55) Operational Excellence (01:12) Publish SLAs (01:34) Automate (01:43) Documentation (01:57) Define Strategy (03:25) Industry Standards for Thresholds (04:39) Service Monitoring (06:55) Outrageous Customer Experience (07:35)