What is IT Service Management?
IT Service Management (ITSM) is a standardized, customer-centered approach to providing IT services to organizations. The term ITSM typically embodies the IT service management software, IT activities, processes, policies, procedures, and best practices (e.g. ITIL, COBIT, ISO, etc.) needed to efficiently deliver IT services that are optimized for availability and customer experience quality.
Best practices for ITSM are shaped by the Information Technology Infrastructure Library, or ITIL, which is a standards framework that defines the ITSM lifecycle as service strategy, service design, service transition, service operation and continual service improvement. ITIL also defines standard terms such as incident, problem, change, configuration item (CI), knowledge, and Configuration Management Database (CMDB).
Automatically extract or populate and synchronize information with a third party asset management or CMDB solution whether you use ScienceLogic’s integrated asset management or a third party solution like ServiceNow®, BMC Remedy, and others.
- Automatic discovery of on- and off-premises assets
- Automatic tracking of software titles, license keys, usage, vendors, expiration dates, service and warranty information, hardware configuration updates, etc.
- Real-time correlation of your IT assets with events and faults within your infrastructure