Solve Monitoring Challenges with IT Workflow Automation

With the expanding complexity of your hybrid cloud infrastructure, there’s a greater risk of outages that could negatively impact business services and customer experiences. Yet, with environments that are increasingly diverse, distributed, and dynamic, it’s incredibly difficult to determine where the root cause of an issue lies and how to fix it. Troubleshooting and remediating incidents has traditionally involved cumbersome, time-consuming, manual processes—the task of simply identifying an issue can take as much as 70% of the time required to resolve it. 

The ScienceLogic AI Platform offers a better approach. SL1’s IT workflow automation technology, part of the ScienceLogic AI Platform, allows your ITOps teams to move away from manual, error-prone tasks toward autonomous systems that deliver superior value and better customer experiences. From preventing performance issues, identifying root cause, and reducing mean time to repair (MTTR), IT workflow automation with SL1 can help solve and ease your daily operational challenges. 

The benefits of IT workflow automation

For teams monitoring and managing business services, IT workflow automation offers significant benefits. 

• Proactive monitoring: IT workflow automation solutions continuously monitor system health and trigger alerts or corrective actions when anomalies are detected, before they impact services. 

• Consistent execution: Automation solutions perform workflows accurately and consistently, eliminating the risk of human error that can lead to performance issues. 

• Comprehensive data: Automated tools can gather data from sources throughout the IT environment to accelerate the diagnostic and remediation process. 

• Faster root cause analysis: Automated systems leverage machine learning and AI to determine root cause analysis far faster than human teams. 

• Accelerated response: IT automation enables instant responses to system alerts, reducing the time it takes to begin resolving an issue. 

• Automated remediation: IT workflow automation tools can often automate remediation steps to speed repairs, free up ITOps specialists, and prevent recurring issues from having an impact on service availability. 

• Improved collaboration: By integrating IT workflow automation solutions with various management tools and teams, ITOps teams can ensure that all stakeholders receive alerts about ongoing issues to enhance coordination and accelerate MTTR. 

IT workflow automation with ScienceLogic

SL1 sees everything across multi-cloud and distributed architectures. Using relationship mapping, it contextualizes data to produce actionable insights, and it integrates technologies and automates workflows to act on this intelligence. 

IT workflow automation with SL1 enables your ITOps teams to: 

• Automate troubleshooting: When things go wrong, triaging and resolving issues with manual processes is costly, error-prone, and often impossible. SL1 lets you automate triage steps to auto-enrich tickets and events with real-time diagnostic data captured at the moment an event occurs. 

• Accelerate incident resolution: SL1 puts relevant data at your fingertips, making it easier to solve problems quickly, reduce MTTR, and shift to higher value work. A library of 500+ automations and integrations, makes it easy to automate common triage and remediation tasks. 

• Keep your CMDB up to date. By unifying monitoring and integrating your ITSM tools, SL1 synchronizes data in both directions to maintain CMDB accuracy in real time. 

• Automate ticketing: SL1 automatically creates and enriches tickets with triage information, routes to the right teams, and updates and closes tickets and related events. 

• Eliminate manual workflows: Automating error-prone, manual workflows minimizes risk and reduces cost. SL1 lets you track CI changes to keep ITOps and DevOps aligned, and you can accelerate onboarding of new technologies by auto-initiating service catalogue requests. 

Building custom IT workflow automation with SL1 PowerFlow

In addition to out-of-the-box IT workflow automation integrations, ScienceLogic provides the tools to build your own workflow integrations SL1 PowerFlow. This advanced drag-and-drop, low-code workflow authoring environment lets engineers with zero coding experience piece together an application that automates data flows and processes.  

Traditionally, creating your own IT workflow automations required custom scripting that stitched together disconnected workflows and data sets. This inevitably created bottlenecks, since it required considerable time from the few ITOps specialists who had both coding skills and an understanding of the business and the processes to be automated. SL1 PowerFlow dissolves this bottleneck by enabling anyone in IT to create and execute rich, complicated workflows to automate processes. ScienceLogic and PowerFlow make it easy to take control of building and automating the operational workflows that ensure your systems and services are operating at peak efficiency.  

Why organizations choose ScienceLogic

ScienceLogic is a leader in IT OPs management. The ScienceLogic AI Platform provides teams with actionable insights that help to predict and resolve problems faster. By empowering intelligent and automated IT operations, ScienceLogic streamlines management of complex, distributed IT services to accelerate digital transformation.   

ScienceLogic enables IT teams to consolidate multiple IT operations monitoring tools 

on a single platform. Organizations around the world rely on ScienceLogic for AIOps, observability, digital experience monitoring, network management, application monitoring, and IT workflow automation.