Improving competitiveness through digital experience monitoring

Organizations today increasingly rely on applications to deliver exceptional digital experiences for customers and users. The average enterprise has hundreds of custom and commercial applications hosted on-premises or in the cloud. The dynamic nature of today’s apps means that things can change and move in an instant, making it far more difficult to identify problems when apps break or performance slows.

This reality makes digital experience monitoring tools a critical part of the IT estate. These solutions help IT operations management (ITOps) teams make sure that the applications which employees and customers rely on are always available, reliable, and working as intended.

As a leader in ITOps management, ScienceLogic offers a digital experience monitoring platform. Using patented discovery techniques to monitor your entire IT environment, SL1, part of the ScienceLogic AI Platform, sees everything in your digital footprint – wherever it resides – delivering comprehensive visibility. With intelligent, automated IT operations, SL1’s digital experience monitoring tools help ITOps teams to deliver uninterrupted customer experiences.

The barriers to positive digital experiences

ITOps teams must overcome several critical obstacles when seeking to provide exceptional digital experiences.

• Shifting loyalty: Customer loyalty in the digital age is increasingly difficult to secure. Customers are likely to abandon a website or shopping cart with any tiny glitch in an application or latency in a connection. This fleeting customer loyalty places enormous pressure on ITOps teams to deliver uninterrupted, seamless experiences.
• Complex IT environments: IT environments today are more complex than ever. Modern apps depend on increasingly ephemeral IT ecosystems distributed across hybrid and multi-cloud environments that are shared by other critical apps. Digital experience monitoring can no longer be limited to tracking the performance of individual apps in isolation from the rest of the IT environment.
• Operational silos: The ITOps and app teams tend to operate in silos, unaware of the impact of one area on another. When disaster strikes, both ITOps and app teams are hindered by a lack of visibility or understanding of root cause arising from the other area.

Digital experience monitoring with ScienceLogic

ScienceLogic enables modern IT operations to monitor everything in their digital ecosystem and extract the actionable insights they need to protect and resolve problems faster in a digital, ephemeral world.

The ScienceLogic AI platform sees everything across multi-cloud distributed architectures. It contextualizes data through relationship mapping, and it automates workflows and remediation to eliminate manual tasks and avoid downtime. ScienceLogic provides a complete, contextual view of the performance and status of all applications and associated elements. By tracking changes in real time and consolidating application and infrastructure performance data into an operational data lake, ScienceLogic lets your ITOps teams continuously see the health, availability, and reliability of your applications.

With ScienceLogic’s digital experience monitoring solutions, you can:

• Gather both structured and unstructured data to gain real-time visibility into application and infrastructure performance.
• Use intelligent, low overhead agents to collect all pertinent information.
• Automatically track log files, pinpoint errors, and trigger alerts that can launch automated repairs.
• Connect the dots with ad hoc analysis.
• Automate root cause analysis by using AI and machine learning to rapidly search through logs and gain performance insights.
• Execute basic or advanced searches, sifting through log data to pinpoint errors.
• Correlate and analyze machine data in real time to develop comprehensive operational intelligence.

The benefits of digital experience monitoring with ScienceLogic

With the digital experience monitoring tools on ScienceLogic’s AI Platform, you can:

• Begin monitoring immediately with pre-built best practice policies for popular applications.
• Monitor the applications that are important to your business with visibility across on-premises and cloud infrastructure.
• Automate monitoring to keep pace with application changes in real time.
• Gain visibility into the health of the infrastructure on which applications run, tracking dependencies to understand the impact of performance issues and troubleshoot quickly.
• Understand the bidirectional interdependencies in applications and associated systems.
• Get alerts on availability, performance exceptions, and configuration changes.
• Integrate with leading application performance management tools.

Why ScienceLogic?

ScienceLogic empowers intelligent and automated IT operations by leveraging artificial intelligence (AI) and machine learning (ML). By consolidating AIOps, observability, network management, and IT infrastructure monitoring on a single platform, ScienceLogic reduces the complexity of managing modern IT environments.

With ScienceLogic IT operations monitoring tools, you get:

• Proven technology: ScienceLogic meets the rigorous security requirements of the United States Department of Defense. It is optimized to meet the needs of large enterprises and government agencies and has been proven for scale by the world’s largest service providers.
• A flexible platform: ScienceLogic’s technology delivers accurate, cost-effective, analytics-driven automation that can solve challenges and add value for a broad range of use cases.
• Integrated solutions: ScienceLogic collaborates with a variety of MSPs, channel partners, global system integrators, and federal system integrators to accelerate digital transformation and streamline hybrid cloud complexity.