From preventing performance issues, identifying root cause, and reducing mean time to repair (MTTR), IT workflow automation helps IT operations management (ITOps) teams solve daily operational challenges with greater speed, accuracy, and ease.
As your IT environment grows more diverse, distributed, and dynamic, your ITOps teams will be hard-pressed to maintain system health and quickly resolve outages without automated tools. The volume, velocity, and variety of the data they must manage is simply outpacing the diagnostic and remediation capabilities of human teams.
With automated IT workflows, however, you can eliminate the bottleneck of human intervention in your workflows to detect issues, determine root cause, and remediate problems before they impact customers.
The ScienceLogic AI Platform provides tools for intelligent automation that deliver superior value and enable better customer experiences. With SL1, you can automate and optimize IT workflows to transform your organization, increasing efficiency and driving innovation.
How automation improves IT workflows
Whether you’re diagnosing problems, managing incidents, or reconciling a CMDB, automation is the key to creating more efficient IT workflows.
IT workflow automation is more than just running a script. It’s about integrating and enabling the automation of complex, multi-step IT workflows between multiple skillsets and datasets, helping ITOps teams to shift from human-centric to machine-driven operations.
With superior IT workflow automation, you can:
- Avoid process sprawl and IT complexity.
- Enhance the value and simplicity of user experiences with support for remote, mobile, and collaborative work.
- Maximize employee value and productivity by automating common, repetitive tasks like incident notification, troubleshooting, remediation, and configuration change management.
- Optimize cloud resources and monitoring for AWS, Azure, IBM, and Google resource utilization.
- Resolve incidents in cases faster by automating incident management processes.
- Reduce incident noise and prioritize work with fewer actual incidents.
- Get real-time visibility and synchronization of the monitored environment to achieve CMDB accuracy.
- Accelerate service request management by immediately discovering newly provisioned configuration items, beginning to monitor them immediately, and updating the CMDB automatically.
Automating IT workflows with ScienceLogic
ScienceLogic is a leader in ITOM and AIOps, providing modern IT operations with actionable insights that help to predict and resolve problems faster. By empowering intelligent, automated workflows for IT operations monitoring, ScienceLogic frees up time and resources and drives better business outcomes.
SL1, part of the ScienceLogic AI Platform, discovers all components within your enterprise across physical, virtual, and cloud environments. After collecting and storing data in a clean and normalized data lake, SL1 applies artificial intelligence and machine learning (AI/ML) techniques to understand relationships between infrastructure, applications and business services. With these insights derived from greater visibility and contextual insights, SL1 applies multi-directional integrations to automate both responsive and proactive actions at cloud scale.
When automating IT workflows with SL1, you can:
- Automate incident management to resolve issues and cases faster.
- Perform event management.
- Reduce incident noise during maintenance windows.
- Automate ticketing to create and enrich tickets with triage information, route them to the right teams, and update close tickets and related events.
- Keep your CMDB up to date with your real-time monitoring environment.
- Synchronize data concerning business service relationships to ensure a consistent analysis of service impact.
- Automate remediation of repetitive issues to optimize long-term problem management.
- Auto-initiate discovery, onboarding, and monitoring of new configuration items for IT resources that fulfill service catalogue requests.
- Onboard technology and customers faster with continuous discovery to drive revenue and time to value.
- Automate complex, multi-step IT workflows.
In addition to out-of-the-box automations, SL1 provides the tools to create your own IT workflow automations. The SL1 PowerFlow Builder is a low-code/no-code authoring environment that lets you quickly automate data flows and processes and stitch together applications quickly without writing a single line of code.
Monitoring your IT workflows
Once you have built IT workflow automations to eliminate manual, repetitive IT operations, it’s important to monitor those automations to ensure they’re working as intended. While some IT workflow failures merely create inefficiencies, others can trigger a domino effect of problems that ultimately impact employee and customer experiences.
ScienceLogic’s SL1 PowerFlow Control Tower lets you monitor both pre-built and custom automated
IT workflows. By continuously providing visibility of frequently run workflows, your IT operations team can proactively identify problems and fix them before they impact customers.
PowerFlow Control Tower visualizes complex, multi-step workflows and provides status on their health, connectivity, and uptime. Control Tower allows you to track in-flight workflows to monitor successes, failures, retries, and other performance metrics. This helps to specifically identify when and where issues occur, enabling you to make corrections and to optimize workflow performance.
Why ScienceLogic?
ScienceLogic empowers intelligent and automated IT operations for thousands of enterprises and government agencies across the globe. As a leader in IT operations management, ScienceLogic offers AIOps solutions that empower ITOps teams, free up IT talent, accelerate innovation and digital transformation, and drive business outcomes.
The ScienceLogic AI Platform combines tools for monitoring and observability solutions, network management and automation, digital experience monitoring, and IT workflow automation, helping to fulfill the promises of the autonomous enterprise. By simplifying the management of complex, distributed IT services, ScienceLogic enables organizations to manage their IT environments at speed, at scale, and in real time.
SL1 provides out-of-the-box support for a broad range of vendor systems and software offerings, along with the ability to develop custom monitoring tools for on-premises, cloud, and edge technology. These capabilities enable IT teams to decommission legacy IT monitoring tools to cut ongoing software costs, and to reduce the complexity of vendor management and contract renewal.
Double monitoring effectiveness
Many enterprise IT teams are able to monitor only a fraction of their IT assets. With SL1, your ITOps teams can close gaps on monitoring by 2x or more to enable faster troubleshooting and mean time to repair (MTTR).
Avoid disruptions and downtime
Advanced AI/ML technologies on the ScienceLogic AI Platform analyze your IT ecosystem for any potential bottleneck or service level error that could impact business operations. By centralizing system and software data into a common data lake for analysis, SL1 improves accuracy of automated root cause analysis by up to 95%. When combined with automation workflows for incident remediation, SL1 helps reduce downtime by 48% or more.
Minimize risk and complexity
SL1 offers hundreds of monitoring templates out-of-the-box, providing all the policies necessary to start monitoring the most commonly used technologies. IT tools consolidation on SL1 ensures a more consistent approach to data collection, reducing the risk of monitoring gaps that could result in downtime or data loss. ScienceLogic also offers a low-code authoring environment that lets virtually any member of the ITOps team build monitoring templates and deploy them quickly.
Achieve complete observability
SL1 automatically detects and maps service relationships across all devices in your IT ecosystem. It also imports existing service relationships from third-party systems. Together, these capabilities make business service monitoring easier and provide a unified view of how IT supports business objectives.
Why customers choose ScienceLogic
ScienceLogic empowers intelligent and automated IT operations by leveraging automation, artificial intelligence (AI) and machine learning (ML). To reduce the complexity of managing modern IT environments, ScienceLogic combines solutions for AIOps, observability, and network management with application performance management (APM) tools, IT automation software, and cloud network monitoring tools on a single platform.
Using patented discovery techniques, ScienceLogic discovers everything within an IT environment, contextualizes data through relationship mapping, and enables automated actions through integration. ScienceLogic solutions automate root cause analysis to resolve issues faster, and they facilitate network automation to centralize and secure backup and recovery of network and security devices.
With ScienceLogic, ITOps teams can manage highly distributed and complex environments at speed, at scale, and in real time.
FAQs
What is an IT workflow?
In IT operations management, an IT workflow is a sequence of tasks and processes designed to manage and maintain IT systems and services. It includes steps such as incident management, change management, and routine maintenance activities. IT workflows ensure efficient and standardized execution of IT operations.
What is an automated IT workflow?
An automated IT workflow uses software and tools to perform repetitive IT tasks without manual intervention. Automation can include processes like system monitoring, backup, patch management, and incident response.
What are the benefits of automated IT workflows?
Automated IT workflows increase efficiency and accuracy by minimizing manual tasks and reducing human error. They enhance scalability and consistency in IT operations, leading to faster response times and improved system reliability. Additionally, automation frees up IT staff to focus on more strategic and complex tasks.