Improving customer experiences with IT infrastructure monitoring

To deliver outstanding customer experiences, you need exceptional performance from the vast collection of interconnected technologies that make up your IT infrastructure. Outstanding reliability, strong security, superior speed, and ample resources are essential to meeting the expectations of your end users. Yet, with the extraordinary complexity of today’s hybrid cloud environments, your IT team may be unable to even visualize and monitor all your IT assets, let alone proactively remediate issues to prevent outages.

IT infrastructure monitoring solutions can help by providing deep visibility into the performance of your network, applications, on-premises servers, and cloud infrastructure. The right solution will let you see what’s happening across your entire infrastructure and provide alerts to unplanned downtime, resource saturation, and potential threats.

The ScienceLogic AI Platform provides comprehensive IT infrastructure monitoring capabilities on a single platform. By consolidating multiple tools, SL1, part of the ScienceLogic AI Platform, enables your IT teams to reduce costs, increase efficiency, and accelerate mean time to repair (MTTR).

IT infrastructure monitoring essentials

When considering IT infrastructure monitoring technology, the best solution will offer several key capabilities.

• Comprehensive tools. The market is full of outstanding tools for monitoring specific aspects of your IT environment. But using separate monitoring tools for each layer of infrastructure can create inefficiencies, visibility gaps, and tool sprawl. Superior solutions offer a single platform that delivers visibility into 100% of IT assets from edge to cloud.
• Relationship mapping. To effectively understand your environment and diagnose issues, you need to see across your entire IT ecosystem and understand how each component relates to others. Your IT infrastructure monitoring solution must include dependency mapping that shows the relationships between infrastructure and applications. This allows you to know where to look for bottlenecks, what resources may be overtaxed, and how to quickly resolve issues.
• A business services-centric approach. Rather than focusing on devices, superior infrastructure monitoring tools focus on business services – the technical services that give value to internal and external customers. While devices are constantly in flux, services are more stable and long-term. A view of services across data centers, clouds, applications, and devices lets you understand the impact of IT on the business and helps prioritize remediation efforts to deliver exceptional customer experiences.
• Analytics and automation. In addition to discovery of IT assets and accurately assessing the health of your systems, your IT infrastructure monitoring technology must automate processes and eliminate manual operations to help you react more quickly and proactively. Machine learning features enable you to cut through the noise and identify root cause quickly. IT workflow automation enables faster resolution while freeing your ITOps teams for more strategic priorities and creative problem-solving.

IT infrastructure monitoring with ScienceLogic

The ScienceLogic AI Platform enables digital transformation by removing the difficulty of managing complex, distributed IT services.

SL1 delivers all the essential features of an IT infrastructure monitoring solution. Patented discovery techniques let you see everything in your environment – including all technologies and vendors running anywhere in your clouds or data centers. Relationship mapping contextualizes data so you can understand dependencies between your infrastructure, applications, and business services. A focus on business services eliminates the noise and gives you a clear understanding of how your infrastructure impacts end user experiences. And automation helps accelerate digital transformation, boosts IT productivity, and builds reliable digital experiences for your users and customers.

With IT and protection monitoring on the ScienceLogic AI Platform, you get:

• A single solution. SL1 excels at managing hybrid IT use cases and eliminates the cost and complexity of monitoring your environment with multiple point tools.
• Cross-domain visibility. Our platform covers all your infrastructure monitoring needs, providing network monitoring, server monitoring, application monitoring, virtual machine monitoring, and performance monitoring.
• Greater consistency. By consolidating IT infrastructure monitoring tools on a single platform, your IT teams can count on more consistent operating processes and greater productivity.
• Reduced IT burden. SL1 simplifies and automates IT monitoring, freeing your IT professionals to focus on other strategic priorities.
• Robust reporting and analytics. With SL1, each operations team—network, server, cloud, and UC—has access to private, segmented views along with the ability to easily share views with management and internal or external customers.

The benefits of monitoring IT infrastructure with ScienceLogic

When relying on the ScienceLogic AI Platform for IT infrastructure monitoring, you can:

• Gain visibility into legacy and cloud infrastructure. The ScienceLogic AI Platform offers some of the broadest technology coverage in the industry. Along with networks, servers, and operating systems, this protection monitoring solution provides insight into all major public clouds, multiple virtualization solutions, storage arrays, videoconferencing and unified communications, and wireless.
• Eliminate visibility gaps. By consolidating monitoring tools on one platform, ScienceLogic eliminates the gaps and overlaps in visibility across data centers, clouds, and containers to reduce operational costs and eliminate conflicting sources of truth.
• See how everything works together. ScienceLogic Business Service groups devices into service-related views and monitors them as a holistic system. This provides IT teams with real-time context into how everything works together—from infrastructure and virtual machines to data, apps, and business services.

Why ScienceLogic?

Trusted by thousands of organizations across the globe, ScienceLogic empowers automated IT operations, accelerates innovation, and drives business outcomes. Our AIOps and Observability solutions monitor your digital footprint wherever it resides, enabling greater visibility and improving availability of your business services throughout your organization.

With the ScienceLogic AI Platform, you can:

• See IT all in one place. ScienceLogic brings all your data together with in-depth operational support for traditional data centers, cloud-native services, and hyperscalers.
• Avoid service outages. Understand how your infrastructure impacts your digital business services and apps and apply machine learning analytics to automatically identify and remediate issues.
• Prioritize fixes. Accelerate service impact and root case analysis by correlating events and anomalies within a business service context.
• Automate IT workflows. Leverage a library of best practice triage and remediation steps to automate routine IT processes and workflows.
• Scale easily. The ScienceLogic AI Platform is designed to grow with your business and support your IT needs today and tomorrow.
• Integrate easily. Out-of-the-box integrations let you onboard technologies faster.