The ScienceLogic AI Platform and Skylar AI enable organizations to maintain the performance, health, and security of their IT environments. By providing comprehensive observability enhanced by unsupervised artificial intelligence, they turn data into actionable insights.
With its unparalleled visibility and intelligence across complex multi-cloud, hybrid, and on-premises infrastructures, IT teams across the globe use ScienceLogic to proactively monitor, automate, and optimize operations.
The platform also plays a critical role in digital transformation. By providing deeper insights into infrastructure and applications, ScienceLogic helps organizations modernize their IT operations, ensuring they are better equipped to support innovation and digital initiatives. This fosters growth, adaptability, and responsiveness in an ever-changing business landscape.
Moving past digital transformation, the platform also enables the journey to Autonomic IT – an approach where IT systems leverage automation, AI, and machine learning (ML) to achieve a self-managing, self-healing, and self-optimizing state. This reduces the need for manual intervention and fosters more intelligent, autonomous IT operations.
Whether the ScienceLogic AI Platform’s leveraged for complex workflow automation or in tandem with the Skylar AI suite to secure complete observability, ScienceLogic is a key enabler of positive client outcomes, including:
Case Study: Data-Driven Automation for TDC Erhverv
TDC Erhverv is a leading Denmark-based MSP specializing in telecommunications, internet, security, and collaboration solutions to over 50,000 companies. The company offers comprehensive solutions and managed services that support digitization efforts and help manage critical infrastructure across Denmark.
Challenge:
- Onboarding new Access Points (APs) each month was a manual, time-consuming task.
- When monitoring the APs, ITOps teams struggled to keep the Configuration Management Database (CMDB) updated due to highly manual tasks associated with APs and frequent changes.
Solution:
- Using the ScienceLogic’s AI platform, TDC Erhverv automated many manual, repetitive tasks that slowed operational efficiencies and stifled innovation.
- ScienceLogic continuously and automatically updates the CMDB with real-time information from connected systems, ensuring it reflects the current state of the IT environment.
- ScienceLogic also provides a service view to align IT operations with business objectives. TDC Erhverv’s ITOps teams get a dashboard view into business service risks and can prioritize work with a full understanding of service impact – saving time and avoiding service outages.
Results:
- ScienceLogic helped TDC Erhverv achieve a 32.4% faster average incident resolution time, and a 70% reduction in service desk work.
- This greater efficiency allowed TDC Erhverv to redirect resources to higher-value projects, contributing to an 11% YoY revenue growth.
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Case Study: A Unified AIOps Platform That Simplifies Operations, Brings Visibility to Chaos, and Ensures a Superior Customer Experience
Single Digits is a global managed network service provider that provides high-speed internet access management and support solutions to community-living industries, including hospitability, HOAs, and senior living facilities. To support their quest to provide world-class solutions with a frictionless digital user experience, Single Digits needed a unified platform to manage everything from installation and configuration to backup, monitoring, and automation.
Challenge:
- Rising device usage and customer expectations required a more robust, integrated, and automated platform.
- The legacy system was manual-intensive, taking 3–7 days to configure backups for each equipment type and supporting only a few models.
- Limited monitoring insights made it hard to assess impact, identify causes, or track CPU, memory, and temperature.
Solution:
- Consolidated tools into the ScienceLogic AI Platform.
- ScienceLogic’s Restorepoint and integrations enable comprehensive backups, ensuring compliance.
- Shifted from reactive to proactive monitoring for faster incident response.
- Integrated with ITSM for full network visibility and eliminated operational gaps.
- ScienceLogic simplifies the creation of distinct organization networks for each of its 3,600+ customers, enabling easy filtering of organizations and their critical data.
Results:
- Fast-tracked onboarding: >50% time reduction, >30% installation support reduction.
- ROI insights: >40% support noise reduction, >50% decrease in onsite dispatches, >50% decrease in churn risk, and a reduction in manual labor.
- Raised change management standards with 100% compliance across vendors.
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Case Study: Byte Streamlines Operations Through Tools Consolidation
When Australian-based Byte, a managed services provider to financial services and other regulated industries, needed to consolidate tools and build a strong foundation for the launch of new business services, they turned to ScienceLogic.
Challenge:
- Byte relied on disconnected, agent-based legacy tools (Kaseya, ManageEngine, SolarWinds) for Citrix monitoring, limiting innovation and growth.
- The multi-tool system provided only infrastructure monitoring, lacking proactive service disruption prevention.
- Fragmented tools created loopholes and information gaps, disrupting critical customer processes like onboarding.
- Byte aimed to launch a business service monitoring offering for competitive differentiation, but legacy tools couldn’t capture or contextualize necessary data.
Solution:
Byte uses the ScienceLogic AI Platform in two critical areas:
- Tools consolidation: The platform monitors infrastructure and networks, providing visibility into previous blind spots. Flexible and customizable the agent-less, modular design allows tailored monitoring to meet customer requests, such as outage alerts. Plus, ScienceLogic enhances efficiency by integrating tools, ticketing, and reporting for a better customer experience.
- Launching business services: Byte leverages ScienceLogic for visibility, customer dashboards, and streamlined communication. It enables efficient service health monitoring, empowering customers with key insights while saving engineers time and effort.
Results:
- Eliminate 45% of onboarding issues.
- Reduce outages by 15–20% with proactive data.
- 80% improvement in overall NOC monitoring alerts.
- 67% tools consolidation into ScienceLogic.
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Key Takeaways: What Makes ScienceLogic a Game-Changer for Businesses
As these success stories prove, the ScienceLogic AI Platform’s scalable and flexible solutions can cater to various industries and use cases. This means that as businesses grow, their IT systems can evolve without causing disruption.
By integrating automation, AI, and ML to enhance the management of IT operations, the ScienceLogic AI Platform helps organizations be more proactive, efficient, and capable of adapting to future demands. These technologies are key in transforming IT operations by reducing manual tasks, enabling real-time decision-making, addressing issues before they impact operations, and improving system performance, customer experiences, and the bottom line.
Moreover, our commitment to customer success goes beyond providing a platform. Through continuous support, education and training, and innovation, organizations are well-supported in the present and prepared for the future as they navigate an increasingly complex IT landscape.
Explore other ScienceLogic success stories or contact us for a personalized demo.
