How SL1 Helped Byte Streamline Operations and See 80% Improvement in Monitoring Alerts

Australian-based Byte offers managed services to a variety of customers, including many within regulated industries such as financial services to deliver customer experience, employee experience, and technology solutions that lay the foundation for such a transformation including security, network connectivity, and cloud infrastructure to foster growth and agility. Byte uses SL1 to increase operational efficiency through tools consolidation — closing visibility gaps and expanding monitoring capabilities — and to build a strong foundation for the launch of new business services.

Using a wide variety of disconnected, agent-based legacy tools (including Kasaya, ManageEngine, and SolarWinds) for monitoring their Citrix environment was holding Byte back from innovating and growing their business. Their multi-tool legacy solution only provided infrastructure monitoring and was unable to support proactive service disruption prevention. Also, the disjointed overall experience created loopholes and information gaps that created chaos with critical customer processes like onboarding.

Byte was also launching a business service monitoring offering as a point of competitive differentiation. The legacy tools could not support this effort due to their inability to capture and contextualize the information needed to define and address an issue.

Byte uses ScienceLogic’s SL1 platform in two critical areas:

Consolidating Tools

SL1 offers three important attributes:

• Robust Monitoring: SL1 monitors both infrastructure and networks, which ensures Byte gets insights about network OS, switches, routers, and other elements that were previously blind spots.
• Flexibility and Versatility: SL1’s dynamic, agent-less, modular capabilities enable tailored monitoring to meet specific customer requests such as receiving alerts on any outages.
• Extensive Integrations: SL1 made it easy for Byte to seamlessly integrate tools, ticketing, and reporting to improve operational efficiency and deliver a better customer experience.

Byte uses SL1’s comprehensive framework to gain the visibility and insights they need to take action. They use SL1 to build customer dashboards, facilitate and manage more efficient communications between engineering and customers, and easily monitor the details of service-level health and risks so customers always have the information they need to troubleshoot an issue. The SL1-powered services deliver high value to Byte’s customers while also saving Byte engineers a lot of time and effort.

Using SL1, Byte was able to:

• Eliminate 45% onboarding issues
• Reduce outages by 15–20% with proactive data
• Seen an 80% improvement in overall NOC monitoring alerts
• Replace 3 tools with SL1 to improve ROI and security

“The evolution of managed services means that Byte is focusing on creating customer value through operational management. The value is generated by the insight and foresight that SL1 has enabled us to deliver to our customers,” adds Mussab El Haran. “We haven’t had any unplanned outages, and this creates an opportunity to shift the conversation with our customers to more service-centric monitoring.”