Automating IT workflows to Improve Performance

From preventing performance issues, identifying root cause, and reducing mean time to repair (MTTR), IT workflow automation helps IT operations management (ITOps) teams solve daily operational challenges with greater speed, accuracy, and ease.

As your IT environment grows more diverse, distributed, and dynamic, your ITOps teams will be hard-pressed to maintain system health and quickly resolve outages without automated tools. The volume, velocity, and variety of the data they must manage is simply outpacing the diagnostic and remediation capabilities of human teams.

With automated IT workflows, however, you can eliminate the bottleneck of human intervention in your workflows to detect issues, determine root cause, and remediate problems before they impact customers.

The ScienceLogic AI Platform provides tools for intelligent automation that deliver superior value and enable better customer experiences. With SL1, you can automate and optimize IT workflows to transform your organization, increasing efficiency and driving innovation.

How automation improves IT workflows

Whether you’re diagnosing problems, managing incidents, or reconciling a CMDB, automation is the key to creating more efficient IT workflows.

IT workflow automation is more than just running a script. It’s about integrating and enabling the automation of complex, multi-step IT workflows between multiple skillsets and datasets, helping ITOps teams to shift from human-centric to machine-driven operations.

With superior IT workflow automation, you can:

• Avoid process sprawl and IT complexity.
• Enhance the value and simplicity of user experiences with support for remote, mobile, and collaborative work.
• Maximize employee value and productivity by automating common, repetitive tasks like incident notification, troubleshooting, remediation, and configuration change management.
• Optimize cloud resources and monitoring for AWS, Azure, IBM, and Google resource utilization.
• Resolve incidents in cases faster by automating incident management processes.
• Reduce incident noise and prioritize work with fewer actual incidents.
• Get real-time visibility and synchronization of the monitored environment to achieve CMDB accuracy.
• Accelerate service request management by immediately discovering newly provisioned configuration items, beginning to monitor them immediately, and updating the CMDB automatically.

Automating IT workflows with ScienceLogic

ScienceLogic is a leader in ITOM and AIOps, providing modern IT operations with actionable insights that help to predict and resolve problems faster. By empowering intelligent, automated workflows for IT operations monitoring, ScienceLogic frees up time and resources and drives better business outcomes.

SL1, part of the ScienceLogic AI Platform, discovers all components within your enterprise across physical, virtual, and cloud environments. After collecting and storing data in a clean and normalized data lake, SL1 applies artificial intelligence and machine learning (AI/ML) techniques to understand relationships between infrastructure, applications and business services. With these insights derived from greater visibility and contextual insights, SL1 applies multi-directional integrations to automate both responsive and proactive actions at cloud scale.

When automating IT workflows with SL1, you can:

• Automate incident management to resolve issues and cases faster.
• Perform event management.
• Reduce incident noise during maintenance windows.
• Automate ticketing to create and enrich tickets with triage information, route them to the right teams, and update close tickets and related events.
• Keep your CMDB up to date with your real-time monitoring environment.
• Synchronize data concerning business service relationships to ensure a consistent analysis of service impact.
• Automate remediation of repetitive issues to optimize long-term problem management.
• Auto-initiate discovery, onboarding, and monitoring of new configuration items for IT resources that fulfill service catalogue requests.
• Onboard technology and customers faster with continuous discovery to drive revenue and time to value.
• Automate complex, multi-step IT workflows.

In addition to out-of-the-box automations, SL1 provides the tools to create your own IT workflow automations. The SL1 PowerFlow Builder is a low-code/no-code authoring environment that lets you quickly automate data flows and processes and stitch together applications quickly without writing a single line of code.

Monitoring your IT workflows

Once you have built IT workflow automations to eliminate manual, repetitive IT operations, it’s important to monitor those automations to ensure they’re working as intended. While some IT workflow failures merely create inefficiencies, others can trigger a domino effect of problems that ultimately impact employee and customer experiences.

ScienceLogic’s SL1 PowerFlow Control Tower lets you monitor both pre-built and custom automated  IT workflows. By continuously providing visibility of frequently run workflows, your IT operations team can proactively identify problems and fix them before they impact customers.

PowerFlow Control Tower visualizes complex, multi-step workflows and provides status on their health, connectivity, and uptime. Control Tower allows you to track in-flight workflows to monitor successes, failures, retries, and other performance metrics. This helps to specifically identify when and where issues occur, enabling you to make corrections and to optimize workflow performance.

Why ScienceLogic?

ScienceLogic empowers intelligent and automated IT operations for thousands of enterprises and government agencies across the globe. As a leader in IT operations management, ScienceLogic offers AIOps solutions that empower ITOps teams, free up IT talent, accelerate innovation and digital transformation, and drive business outcomes.

The ScienceLogic AI Platform combines tools for monitoring and observability solutions, network management and automation, digital experience monitoring, and IT workflow automation, helping to fulfill the promises of the autonomous enterprise. By simplifying the management of complex, distributed IT services, ScienceLogic enables organizations to manage their IT environments at speed, at scale, and in real time.