Modern application management delivers what customers want.
The competitive race to provide seamless, digital customer services has made IT the lifeline of the new digital organization. Modern IT teams work in lockstep with line of business owners, application developers, and DevOps teams to help manage application and services performance holistically. By doing so they can anticipate risks and proactively assess the impact of changes to ensure an uninterrupted customer experience.
See what Forrester is saying about managing modern applications.
The digital world poses four barriers to customer satisfaction.
Gain full application and infrastructure management with SL1.
The ScienceLogic SL1 platform fuses data between applications and infrastructure, establishing relationships and business context for identifying root cause and service impact.
How Application Management Helped Cisco IT
Cisco IT wanted to reinvent customer experiences via its network, security, and collaboration solutions, which was difficult in an increasingly multi-cloud and hybrid world. Their challenge?
- Legacy monitoring systems inadequate for next-gen apps.
- Required scale for hundreds of thousands of IT components.
- Inability to unify management across their IT, apps, and partner ecosystem.
See what the experts are saying about application management.
“To meet rising customer expectations, operations leaders need new monitoring technologies that can provide a unified view of all components of a service, from application code to infrastructure.”
The Forrester Wave: Intelligent Application and Service Monitoring, Q2 2019
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