CSA Achieves 50% Year-on-Year Growth in Managed Services
CSA, a multi-award-winning company, is Australia’s leading integrator of risk-tolerant information technology. They provide services across systems integration, managed services, and value-added reseller domains.
“The number of technologies that ScienceLogic supports out-of-the-box is impressive, and the ability to extend the solution is quite powerful. ScienceLogic is a quality solution that helps us mature our processes quickly. From both a management perspective and a skills perspective, this was quite an important process for our organization to grow ”Michael Woods, Portfolio Manager, CSA
ScienceLogic provides actionable insights to resolve and predict problems faster in a digital, ephemeral world. The platform sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integrations and automations.
CSA recognized that if they wanted to grow—and grow quickly—they needed to change their current toolset. They manage a wide range of infrastructure technologies and vendors for their customers and sought a solution to bring it all together.
CSA aims to constantly improve customer experiences and relationships. They realized their current tools didn’t offer enough customer transparency. Although they provided monitoring services to support customers’ success, they did not offer a comprehensive solution that enabled CSA to remain competitive. “Historically, with the toolsets we were using, our customers couldn’t see into the tools or platforms. When we delivered services, the only output they saw was a monthly report,” said Michael Woods, Portfolio Manager at CSA. “Another key thing we wanted was to have a single management solution that could manage a range of different technologies including network infrastructure, server and storage specialization technologies, application-centric technologies, Microsoft Skype for Business, Exchange, etc.”
The new solution also needed to support ever-changing technologies and integrate with ServiceNow so they could ensure an accurate CMDB and automate their incident management process.