Converging Silos to Improve Agility
The era of the digital enterprise is here. Lines of business are racing to produce new applications and services to grow existing revenue and open up new streams of income. And as a result, IT teams are now managing an overwhelming amount of moving parts, requiring them to be agile and efficient in order to succeed.
To support this, they increasingly require that IT become a more agile and efficient provider.
Historically, IT has been organized into many different technology silos. Unfortunately, this approach has often resulted in poor service quality due to finger-pointing, war rooms, and slow problem resolution.
The silo approach has also resulted in a proliferation of management tools. This has resulted in gaps in coverage, no single consolidated view, and no obvious starting place when something breaks. And, if we aren’t careful, new technologies like public cloud, software-defined networks and hyperconverged infrastructure might simply become new silos unless we take a different approach.
So, how can you reduce this complexity, and at the same time align IT with the needs of the business?
You need a unified operational platform that can work across multiple technology and organizational roles.
There are three facets to assembling this platform:
- Choose a platform that can simplify this picture and reduce the total number of independent management silos. Consolidate visibility across multiple technology stacks such as network, server, storage, or cloud. This will help expose the interdependencies between these technologies. Use a platform that can fill in visibility gaps and provide views into upcoming technology like software-defined networks.
- Consolidating tools only takes you so far. The reality is that some of the tools that IT is using are necessary and cannot be eliminated. Use a single platform to bring these products under a unified umbrella. Share data, events, and configuration with a central platform. Provide a single starting point for operations to gain high level visibility, while maintaining the ability for subject matter experts to conduct their deep dive analysis.
- Integrate the remaining tools by automating common workflows. For example, you can achieve huge efficiencies by integrating your monitoring tools with your service desk. Many modern tools expose data and services through API’s. By chaining tools together, sophisticated workflow integration is now possible.
These three approaches do not promote a “rip and replace” strategy. Nor are they a “one-tool-to-rule-them-all” approach. Rather, the transformation can and should occur over time. And yet, it does require a next generation platform that is designed from the ground up to be part of a multi-technology, multi-cloud, automated ecosystem. Flexibility should be the primary driver since the pace of both technology and business changes continue to accelerate.