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17 Areas Shaping the Future of Modern IT Operations

Analyst Report

Based on insights from more than 2,500 organizations and coverage of more than 100 vendors, Digital Enterprise Journal (DEJ) looks at several key areas that IT organizations need to be ready for:


  • Context is King — more data is not the answer
  • Achieving intelligent automation at scale
  • Focusing on user experience for monitoring IT performance
  • New technologies that require new IT Ops solutions
  • Top use cases for AI/ML — beyond marketing