Touchbase Global Services Inc. (“Touchbase”), a leading managed services provider, has selected ScienceLogic’s hybrid IT monitoring technology to differentiate its business and ensure the best in availability and performance of their Unified Communications (UC) and Network managed service offerings globally.
Touchbase specializes in UC, contact center, networking, and data center technologies, with a particular focus on midsized and large organizations. ScienceLogic’s platform enables Touchbase to deliver robust reporting and live dashboards to clients while providing exceptional customer service and enhanced uptime.
Specifically, ScienceLogic was chosen for:
- Multi-Tenant Reporting & Custom Dashboards: Customized reporting and dashboarding capabilities provide insights into key business metrics. For Touchbase, the real-time reporting and live dashboard features ensure rapid response to client needs.
- Unified Monitoring for Network and UC Systems: Powerful call quality monitoring and coverage of all aspects of the data network. Features like near-real time QoS statistics, and coverage for the entire UC stack, ensure the Touchbase client experience is excellent.
- Granular Alerting Capabilities: Easily configurable thresholds, out-of-the-box best practice based alerts, and intelligent correlation abilities ensure the right people receive the right alerts, at the right times. These features allow Touchbase to focus on the alerts that matter and ultimately simplify the management of their customer environments.
Per Matt Wilkinson, SVP of Global Services at Touchbase, “ScienceLogic has enabled greater performance and operational maturity for our supported IT environments. The visibility and proactive alerts that our NOC manage through ScienceLogic directly result in increased value of our Managed Services to our clients.”