ScienceLogic Targets IT Skills Gap with Product Fluency Services
Company expansion delivers on-demand product expertise, new Customer 360 program with launch of APAC HQ in Taiwan
Reston, Virginia – June 8, 2021 – ScienceLogic, a global provider of AI-driven monitoring solutions for hybrid cloud management, today announced the opening of its Taiwan headquarters—a move that cements the company’s worldwide reach across its international customer base. The regional HQ and broadened support services demonstrate ScienceLogic’s commitment to ensuring resilient user experiences, including by helping resolve the industry’s tech expertise shortages and IT skills gaps worsened by the COVID-19 pandemic.
This effort includes expanded offerings such as a new Customer 360 program that augments the global scale-out of the flagship SL1 platform. This new implementation empowers users’ product fluency while providing global customers with around-the-clock, on-demand ScienceLogic expertise and the flexibility to scale in areas such as day-to-day administration, operation services, and solution delivery.
“Enterprise solutions are complex and unique. At ScienceLogic, we complement our proven and tailored services methodology with integrated expertise worldwide, spanning various geographical regions and time zones,” said Sohil Sami, SVP of Professional Services at ScienceLogic. “Our Customer 360 program provides a long-term business value roadmap and execution plan for customers to visualize, realize and actualize their goals despite rapid turnover in staff and loss of skilled operators.”
With offices in North America, Europe and Asia, ScienceLogic’s Taiwan HQ is an extension of a larger global presence. This international team operates as a dedicated resource for helping enterprises maximize the benefits of the services and products they’re using, alleviate staffing shortfalls, and receive localized, integrated expertise around the world. Today’s expansion integrates with the company’s wider services and product ecosystem and further solidifies ScienceLogic’s leadership as a global, multi-cloud management service provider in a $30+ billion ITOM (IT Operations Management) market.
“Most companies invest in IT products, but in the U.S. alone, some $30 billion is wasted on enterprise software that’s bought but never fully utilized. ScienceLogic is on a mission to help customers better understand and improve competency in the products that help their businesses run efficiently,” said Henry Hsiao, General Manager at ScienceLogic Taiwan Co., Ltd. “We pride ourselves on being specialists that empower our customers with information to help them deeply understand the product and maximize value from the tools that enable business agility and longevity.”
These recent service offering developments in Taiwan come on the heels of a recent announcement that the company will boost its staff by 40% in a hiring blitz aimed at product development and engineering, expansion of services, sales and marketing, and improvement in customer success and support. ScienceLogic’s AIOps market leadership has been highlighted by the Forrester Wave, which included ScienceLogic as one of only three firms highlighted as AIOps Leaders — honors that distinguish and reinforce the company’s forward momentum.
ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to predict and resolve problems faster in a digital, ephemeral world. Its IT infrastructure monitoring and AIOps platform sees everything across multi-cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation. Trusted by thousands of organizations across the globe, ScienceLogic’s technology is designed for the rigorous security requirements of the United States Department of Defense, proven for scale by the world’s largest service providers, and optimized for the needs of large enterprises. https://sciencelogic.com