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Site Reliability Analyst

Reston, VA or Remote
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What we’re looking for…

ScienceLogic is looking for an Analyst to join our Site Reliability team. The responsibilities include Continuous Process improvement strategies, Project management and analysis of financial data. Do you have high energy, an innovative spirit and a strong project management background with a focus in delivering strategic and tactical initiatives?  Then read on.

Site Reliability Engineering – What do we do

The Site Reliability team uses Software Development, Cloud Engineering, Security and SRE skills to:

  • Maintain reliability and improve performance of the SaaS platform
  • Ensure that the revenue generating product is meeting uptime SLAs
  • Safeguard Security and maintain Scalability of the product line
  • Design, Deploy and Maintain the infrastructure architecture
  • Onboard new customers and maintain them throughout their lifecycle

Overall, we’re passionate about automation and solving complex business and technology challenges. Our team combines SRE, DevOps, Software Development and Information Security knowledge to help make Cloud operations agile, elastic inside the security and governance framework boundaries.

What you’ll be doing…

  • Assist Senior Project Manager in managing and coordinating team projects
  • Coordinate and keep track of SaaS customer lifecycle events like upgrades, deployments & migrations
  • Contribute to management of pre-defined checklists /project plans 
  • Manage team projects and tasks through Salesforce and Jira ticketing system
  • Prepare for & attend project meetings as needed. Update Slack & Teams channels with Meeting Notes 
  • Investigate and understand the basis for every line item on our cloud infrastructure invoices
  • Find anomalies in usage and Cloud spend patterns and give quick feedback in order to course correct
  • Optimize performance to spend where you need to and redistribute resources
  • Suggest areas for improving spend by finding better rates or improved technology
  • Collate data from various Site Reliability systems, analyze patterns and create actionable tasks for continuous improvements for the Site reliability team
  • Prepare Service usage and error dashboards
  • Able to occasionally work off hours for planned maintenance or unplanned emergencies as needed
  • Work on special projects as assigned

Qualities you possess…

  • Up to 3 years of successful project management or equivalent experience
  • Excellent written and verbal communication skills
  • Ability to work under pressure and with tight deadlines
  • Experience defining the objectives and key metrics upon which a project will be evaluated and tracked for progress and success
  • Ability to execute and monitor the progress of each project and adjust planning as necessary to ensure a successful outcome
  • Self-motivated and able to work both independently and within a team on multiple engagements/project
  • Familiarity with collaboration tools like Jira, Confluence, Sharepoint and ticketing systems like Salesforce is highly desirable
  • PMP or equivalent certification is a plus

About ScienceLogic

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

www.sciencelogic.com

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