Professional Services Consultant

Taipei, Taiwan
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What we’re looking for…

ScienceLogic is looking for a Senior Professional Services Consultant to serve as the primary technical interface and onsite subject matter expert to customers for the ScienceLogic product line. This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from many different disciplines. Do you have high energy, an innovative spirit, and a solid professional services background with top technology skills? Then read on. We are looking for individuals who are willing to work from 3 pm to midnight.

Who we are…

The Professional Services team is composed of groups of knowledgeable and innovative individuals who are dedicated to delivering a customer experience second to none. Each team member is as unique as the projects we work on. Still, one thing remains the same – our commitment and passion to delivering cutting-edge technology solutions for hybrid cloud network monitoring. 

What you will be doing…

  • Lead technical design and consultation workshops to define customer service outcomes and present technical solutions.
  • Create and deliver detailed solution build and configuration documentation.
  • Be creative and look for new and innovative ways to resolve problems.
  • Contribute knowledge-based articles based on field incidents and/or common or critical issues.
  • Be flexible and willing to learn new technologies and applications.
  • Be self-motivated and able to work independently on multiple engagements/projects.
  • Maintain a positive and cooperative attitude in sometimes stressful situations.
  • Participate in departmental projects.

Qualities you possess…

  • Bachelor’s degree in Computer Science or equivalent work experience.
  • IT Infrastructure Library (ITIL) Certification preferred
  • Proven experience with implementations of enterprise-level network management or application performance products.
  • Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices.
  • Excellent written and verbal communication skills.
  • Business Analyst experience within the IT industry
  • 5+ years experience supporting/using enterprise-class infrastructure monitoring platforms.
  • 5+ years Linux operating system experience.
  • Experience working with MySQL Database
  • Knowledge of SNMP and vendor MIB architecture.
  • Experience configuring SNMP trap and/or Syslog alerts.
  • Strong knowledge of PowerShell, WMI, XML/SOAP.
  • PHP and/or Python experience.
  • REST API and/or GraphQL experience.

About ScienceLogic

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation. 

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