Customer Spotlight: REMPREX

ScienceLogic’s CMO, Murali Nemani, connected with Timothy Ash, Chief Solutions Officer at REMPREX.

Murali Nemani:
Welcome, Tim. REMPREX is in the logistics management business—a particularly important business, given the mission-critical functions that you serve in a post-COVID world. Tell us more about REMPREX.

Timothy Ash:
REMPREX is an operations company that serves the transportation industry. We provide inter-modal logistics, processes, and operations to North American Class One railroads, as well as rail terminals. REMPREX serves companies such as BNSF Railway, Canadian National, and Norfolk Southern as well as Port of Long Beach and Port of L.A.

We move about 10 million containers a year of finished goods like medical supplies, food, and any consumer goods. If you buy on Amazon, it’s most likely REMPREX handling those goods through our operations or gate services—where we monitor the performance through the gates.

Murali Nemani:
Give us a sense of what problems customers typically come to you to solve, and touch on the role of technology in helping you build competitive differentiation.

Timothy Ash:
The differentiator for REMPREX is the continued evolution of safety services and productivity. We like to integrate technology into our operations, and we’re building a terminal ecosystem where we have visibility of all aspects of the terminal. This visibility allows us to automate a gate system, where we automate the in-gate and out-gate of the vehicles coming out.

This terminal ecosystem requires REMPREX to roll out more of an IoT approach, where we have devices in the field getting real-time, objective data. We’ve built software to predict, using AI or algorithms, which is most likely happening next and is our best course of action.

Murali Nemani:
You’ve been a long-time ScienceLogic customer. Tell us about that partnership and what it means to the service and the differentiation that you bring into the market.

Timothy Ash:
We brought in ScienceLogic very early on. When we started, we were about four sites. Now we’ve grown to about 80 sites and roughly about 10,000 devices that we monitor and support for our operations. ScienceLogic enables us to have clear visibility into the health services of those devices, and more importantly, enables us to have a proactive approach to assure these devices are operating the way that they should.

Murali Nemani:
And these devices are not just your classic data center devices, right? Tell us a little bit about the makeup of devices.

Timothy Ash:
About 50% of the devices are your standard servers, network switches, and even software service monitoring. But the other 50% of them are all the devices in the field. And a lot of these are actually proprietary.

Earlier on, we worked with ScienceLogic and you were able to create custom interfaces that allow us to monitor these devices. So, these field devices range from either a ping device, all the way to a custom-built SNMP trap. We also have proprietary OCR technologies with the cameras, we do biometrics, and we have GPS-enabled telematics for our trucks. We use ScienceLogic to help us identify these devices and ensure that they are running the way they should be.

Murali Nemani:
We’ve always felt that the advent of IoT is essentially extending the data center to the edge and all the way beyond the edge. Tell us a little bit about the business impact of using the ScienceLogic SL1 platform and how you are using it to create value to your customers.

Timothy Ash:
With SL1, we manage about 28,000 tickets a year. But with insight, we have about 47% of those tickets that we proactively identify. If we can get ahead of the problems before they create operational impacts, our solutions can provide the value that they’re after.

An example of this would be our gate system. Before our gate systems were out there, our checkpoint process would take about 10 minutes per truck to go into the lane. Now it takes about 30 seconds because we can use automation, technology, as well as our own operations to move these trucks through in an efficient manner.

Another example is our terminal operations, which actually lifts these containers on and off rail cars. Through the insight we get with the IoT approach and the intelligent ecosystem that we’ve created, we’re able to do that more efficiently. Which means less labor, time, equipment, and fuel costs—all benefiting to our clients.

Murali Nemani:
You’ve made a tremendous amount of progress with the way the operation is running today. Where do you see it going? And how do you see it evolving from where it is right now?

Timothy Ash:
Well, it starts with the visibility of the terminal. Then you take that visibility and the data generated, and you use machine learning to create outlooks. We then use predictive analytics to assure that our next step is the most efficient. Lastly, we use remote oversight of the entire terminal to assure that all pieces of the terminal are working together. And it is people, technology, and a physical plant all working in tandem to drive the most efficient operations as possible.

Murali Nemani:
Thank you for keeping us fed and clothed during the COVID-19 pandemic. We love working with you and having you as a customer. But mostly the value you create to the railroads and the Marines and terminals is so very critical. Thank you very much, Tim Ash for speaking with us.

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