Data-driven decisions and the utilization of advanced analytics are becoming the new norm. To keep pace, IT operations must mirror that by maximizing the power of data. IT must focus on improving the velocity and quality of its actions toward near-real-time corrective actions—or, even better, preventative actions that are sustainable in the long term.
In “IT Operations Must Rise to Meet the Modern Business,” Forrester looks at the current state of IT operations, its processes, and its workflows for opportunities where analytical data and automation can improve customer and employee experience.
In this report, you’ll discover the:
- Old operational habits that are stifling learning and limiting insights;
- Attributes of successful modern technology operations; and
- Changes necessary for IT operations to serve modern business.
Build a new adaptive, data-driven, and fast-paced operational reality. Get started today with the latest from Forrester.
