Leading Australian Video Services Provider Selects ScienceLogic to Provide Visibility to Customers

Broadreach Services deploys award-winning service assurance platform to enhance video conferencing, Telepresence, and digital media services

Reston, Virginia

Broadreach Services, Australia’s dedicated Video Conferencing and Digital Media MSP, has selected the world’s leading VNOC platform from ScienceLogic to provide Broadreach and customer staff a singular view of the health of their Telepresence and video conferencing service.

“Our customers expect perfection and our strategy has always been to select the market leaders. We find ScienceLogic to be without peer when it comes to assuring the performance and availability of Telepresence and video conferencing services,” said Matthew Griffiths, CEO of Broadreach Services.

Matthew continued, “Our customers are keen to know that VC and Telepresence is up and running given the importance of these services to their business. ScienceLogic’s multi-tenant portal means our customers have access to exactly the same dashboards as our VNOC staff. This is very helpful for both customer confidence and service levels.”

Simon Horrocks, VP of Asia-Pacific and Japan at ScienceLogic, said, “Our technology is particularly well suited to the complexities of video conferencing. As the video and digital media market continues to grow in this region, Broadreach Services and ScienceLogic will innovate together to ensure that customers see maximum value from their investment in these technologies.”

ScienceLogic’s software integrates the core IT monitoring functions needed to run today’s complex, distributed computing infrastructures – including systems, performance, network, service, event, and asset management capabilities, as well as multi-tenancy, run book automation, and service desk – all in one product with one unified code base, user interface and centralised data repository.