Services Solutions Architect

Taipei, Taiwan
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What we are looking for…

ScienceLogic is looking for a Solution Architect/Team Lead to serve as a technical interface and subject matter expert to colleagues and customers of the ScienceLogic product line.  This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from a variety of disciplines. Do you have high energy, an innovative spirit, and a strong professional services background with top technology skills?  Then read on. 

 

What you will be doing…

  • Solution Architect Role:
    • Plan and execute against Customer’s IT & business needs and goals by means of increasing the adoption of the ScienceLogic product suite
    • Understand and analyze existing high/low level design, adoption and maturity use cases and convert into Solutions that meet Customer’s business outcomes
    • Foster Customer’s skills enablement
    • Work directly with colleagues and customers to realize Customer’s goals
  • Team Lead Role:
    • Network & application infrastructure operations
    • Product development
    • Systems integration
    • Front-end web design/development
    • Serve as an expert pertaining to one or more of the following technical areas:
    • Analyze and develop areas of expertise and processes within Global Service Delivery (GSD) to assist colleague skills enablement and provide more value to end customers
    • Identify and create modular & reusable custom solutions
    • Create content (Knowledge Base, Best Practices, etc.) and provide training & guidance related to expertise areas
    • Solution creation, review, and validation
  • Flexible work hours in the daytime with availability for evening 2-3 times a week

Knowledge, Experience, Qualities and Qualifications you possess…

  • Bachelor’s degree in Computer Science or equivalent work experience
  • Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices.
  • Experience understanding and defining customer business needs & requirements and driving IT projects forward such that tangible value is realized
  • Ability to communicate effectively in English at levels up to senior management with technical and non-technical audiences
  • Self-driven with the ability to work independently or in a small team
  • Problem-solving and troubleshooting skills with ability to learn quickly

 

Desired Knowledge, Experience, and Technical Skills…

  • 3+ year experience supporting/using enterprise class infrastructure monitoring platforms.
  • Solid understanding of TCP/IP protocols, network components, network design and operations
  • 3+ year of experience with SNMP, vendor MIB architecture, SNMP trap and/or Syslog alerts.
  • Knowledge and experience with Server (Linux and Windows) administration
  • Cloud Platform (AWS and/or Azure) experience
  • Python, PHP, JavaScript, and/or other scripting languages
  • REST API, SQL and/or GraphQL experience
  • Experience with systems integration between NPM, CMDB, Incident Management or other ITSM tools
  • SLDC experience

 

 About ScienceLogic

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to predict and resolve problems faster in a digital, ephemeral world. Its IT infrastructure monitoring and AIOps solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

www.sciencelogic.com

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