Services Solutions Architect

Taipei, Taiwan
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What we are looking for…

ScienceLogic is looking for a Solution Architect/Team Lead to serve as a technical interface and subject matter expert to colleagues and customers of the ScienceLogic product line.  This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from a variety of disciplines. Do you have high energy, an innovative spirit, and a strong professional services background with top technology skills?  Then read on. 


What you will be doing…

  • Solution Architect Role:
    • Plan and execute against Customer’s IT & business needs and goals by means of increasing the adoption of the ScienceLogic product suite
    • Understand and analyze existing high/low level design, adoption and maturity use cases and convert into Solutions that meet Customer’s business outcomes
    • Foster Customer’s skills enablement
    • Work directly with colleagues and customers to realize Customer’s goals
  • Team Lead Role:
    • Network & application infrastructure operations
    • Product development
    • Systems integration
    • Front-end web design/development
    • Serve as an expert pertaining to one or more of the following technical areas:
    • Analyze and develop areas of expertise and processes within Global Service Delivery (GSD) to assist colleague skills enablement and provide more value to end customers
    • Identify and create modular & reusable custom solutions
    • Create content (Knowledge Base, Best Practices, etc.) and provide training & guidance related to expertise areas
    • Solution creation, review, and validation
  • Flexible work hours in the daytime with availability for evening 2-3 times a week

Knowledge, Experience, Qualities and Qualifications you possess…

  • Bachelor’s degree in Computer Science or equivalent work experience
  • Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices.
  • Experience understanding and defining customer business needs & requirements and driving IT projects forward such that tangible value is realized
  • Ability to communicate effectively in English at levels up to senior management with technical and non-technical audiences
  • Self-driven with the ability to work independently or in a small team
  • Problem-solving and troubleshooting skills with ability to learn quickly


Desired Knowledge, Experience, and Technical Skills…

  • 3+ year experience supporting/using enterprise class infrastructure monitoring platforms.
  • Solid understanding of TCP/IP protocols, network components, network design and operations
  • 3+ year of experience with SNMP, vendor MIB architecture, SNMP trap and/or Syslog alerts.
  • Knowledge and experience with Server (Linux and Windows) administration
  • Cloud Platform (AWS and/or Azure) experience
  • Python, PHP, JavaScript, and/or other scripting languages
  • REST API, SQL and/or GraphQL experience
  • Experience with systems integration between NPM, CMDB, Incident Management or other ITSM tools
  • SLDC experience


 About ScienceLogic

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to predict and resolve problems faster in a digital, ephemeral world. Its IT infrastructure monitoring and AIOps solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

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