Nexus Live 2025: A Celebration of Connection, Innovation, and the Future of Autonomic IT

When ScienceLogic CEO Dave Link took the stage at Nexus Live 2025, the message was clear: the observability market has reached an inflection point. IT operations are entering a new era powered by agentic AI, where systems don’t just react but anticipate, adapt, and act.

Over two dynamic days, ScienceLogic customers, partners, and employees came together once again to explore this transformation and what it means for the journey toward Autonomic IT, a self-managing, self-optimizing IT environment that aligns technology operations with business outcomes.

Keynotes That Set the Vision

When ScienceLogic CEO Dave Link opened the conference, he described how IT is entering a new era defined by AI and service-centric observability. He emphasized that the industry’s progress from monitoring to observability to automation is converging in platforms like the ScienceLogic AI Platform, designed not to replace people, but to make them more effective. This next phase of IT is about connecting insight to action, turning observability into outcomes that matter.

“AI isn’t about replacing people, it’s about helping people do smarter, better, faster work. It’s how we close the loop from observability to action and build the future together.”
– Dave Link

He underscored ScienceLogic’s longtime transformation leadership, with the most recent recognitions as a Leader in the Forrester Wave for AIOps (Q2 2025) and a Visionary in the Gartner Magic Quadrant for Observability (Q3 2025). Moreover, he reflected that ScienceLogic’s role in shaping this new landscape- one defined by connecting intelligence, transparency, and measurable business outcomes- has been an aspect of its leadership for nearly two decades.

Following Link, Chief Product Officer Michael Nappi unveiled how the new ScienceLogic AI Platform delivers on the vision of Autonomic IT. The platform brings together Skylar One, Skylar Analytics, and Skylar Advisor- a unified foundation for observability, insights, and intelligent action.

Mr. Nappi showcased how Skylar Analytics uses predictive alerting and anomaly detection to surface meaningful insights faster. Customers like Hughes and CDW are already seeing how linking operational and business data drives better outcomes.

He also introduced Skylar Advisor, which makes it easy for teams to leverage Agentic AI to help teams solve complex issues, faster. Advisor learns from company knowledge tickets, KBs, and documentation to generate real-time recommendations and even create new knowledge articles automatically.

“The journey to Autonomic IT is really about delivering on the original promise of AIOps, a self-optimizing, self-healing, highly automated IT fabric that makes intelligent operations a practical reality.”
– Michael Nappi

Customer Voices and Real-World Success Stories

While the keynotes set the stage, the customer sessions brought the story to life. Attendees heard from organizations that have operationalized ScienceLogic’s platform to achieve real business impacts, from reducing mean time to repair by 80%, to automating complex hybrid environments to cut days of manual effort down to hours or minutes.

A recurring theme across these sessions was confidence through visibility. Customers discussed how service-centric observability gives their teams a complete view of service health and user experience, not just infrastructure metrics. And by combining broad visibility with AI-driven insights from Skylar AI, teams are now able to anticipate issues before they impact users, reduce unnecessary escalations, and make faster, more confident decisions. The result is IT that operates with greater precision, less noise, and a stronger connection to business outcomes.

The Logician’s Corner: Where Ideas Meet Implementation

For many attendees, The Logician’s Corner was a standout experience. Designed as an open collaboration zone, customers, partners, and ScienceLogic engineers had the chance to brainstorm, troubleshoot, and share best practices face-to-face. From architecture deep-dives to integrating ScienceLogic with ServiceNow, AWS, and Azure ecosystems, the Logicians Corner embodied what Nexus Live is all about: learning, connecting, and pushing boundaries together.

A few memorable highlights included:

• Live demos of Skylar AI in action: Showed how natural language queries can surface insights across complex environments.
• Autonomic IT maturity workshops: Helped organizations benchmark where they are on their automation journey and identify their next steps.
• Hands-on sessions: Attendees built out real-time dashboards, automated ticketing workflows, and even created AI-based anomaly detection models using ScienceLogic’s platform.
• PM & Engineering staff: Demoed Business Service creation, showing to observe IT in the language of the business- tracking health, availability, and risk- for business-critical services, not just devices or applications.

Recognizing Excellence: The Customer Innovation Awards

The Customer Innovation Awards celebrated users redefining what’s possible with ScienceLogic technology. Winners represented diverse industries including healthcare, telecommunications, government, and more, sharing common theme: commitment to modernizing operations through intelligent automation. These organizations aren’t just using AI- they’re operationalizing it responsibly, at scale, and in service to both the businesses and customers.

ScienceLogic’s Path Toward Autonomic IT

Throughout Nexus Live 2025, one message echoed loud and clear: Autonomic IT is not a destination you reach overnight — it’s a journey, built step by step through autonomous actions that integrate into a self-healing, self-optimizing ecosystem.

ScienceLogic continues to guide that journey through a maturity model that helps organizations evolve from reactive to autonomic operations. Key discussions during the event emphasized how this progression not only improves resilience and efficiency but also enables better alignment between IT and business outcomes. As one customer put it, “ScienceLogic isn’t just helping us automate tasks. It’s helping us reimagine the entire operating model of IT.”

The People Behind the Progress

Beyond the technology, Nexus Live 2025 was a celebration of people — customers, partners, and the ScienceLogic team members who make the mission real every day. Conversations in hallways, breakout rooms, and evening networking events reaffirmed what makes this community special: a shared passion for problem-solving and a belief that smarter IT can power a better world.

For attendees, it was a chance to reconnect, recharge, and see how others are tackling similar challenges of scaling automation and managing complexity across hybrid, multi-cloud environments. For ScienceLogic employees, Nexus Live was an opportunity to hear directly from the customers they serve and to celebrate the collective wins achieved together.

Looking Ahead

As Nexus Live 2025 concluded, one message stood out: the future of IT is agentic, proactive, and human-empowered. The conversations sparked at the event are shaping how enterprises will approach IT in the coming years with AI as a partner, not a replacement.

ScienceLogic’s continued investment in AI-driven observability and the Autonomic IT journey will enable organizations to not just react to change, but to anticipate it.

Or, as Dave Link put it, “We are not the same company you knew three years ago. We’ve transformed to help you transform, and together we will lead IT into the proactive autonomous future.”

Missed out on the Nexus Live event, or simply want to relive the best moments? Join our on-demand replay on November 12.