Ken Glasheen is Vice President of Global Technical Support at ScienceLogic, where he leads a worldwide support organization focused on delivering exceptional customer outcomes and technical excellence. With more than 25 years of experience in enterprise software support, Ken has built and led high-performing teams that combine deep technical expertise with a relentless focus on customer satisfaction (CSAT). His leadership spans global support operations, customer experience, service innovation, and the adoption of AI-driven self-serve support practices that help customers maximize value from their technology investments.
