Improving IT Operations Monitoring with AIOps

As your enterprise strives to deliver exceptional experiences for customers and users, IT operations monitoring (ITOps) is the key to ensuring your IT services and applications are up to the task. By optimizing performance, troubleshooting issues, responding to incidents, and managing utilization, monitoring solutions help your ITOps teams to maintain system health and service quality—and ensure user satisfaction.

However, the complexity of modern IT environments has rendered traditional IT operations monitoring solutions inadequate. These legacy tools simply can’t keep up with the rapidly growing volume, variety, and velocity of data generated by IT systems. Distributed architectures, multi-cloud, containers, and microservices have created multi-dimensional data flows that generate excessive noise and limit IT’s ability to identify and resolve service incidents.

The ScienceLogic AI Platform offers a better solution for IT operations monitoring. As an artificial intelligence for IT operations or AIOps solution, ScienceLogic’s SL1 uses artificial intelligence (AI) and machine learning to empower intelligent, automated IT operations that free up IT talent, accelerate innovation, and drive better business outcomes.

The benefits of AIOps

AIOps, is a term coined by Gartner to describe “the application of machine learning and data science to IT operations problems.” AIOps solutions combine big data and machine learning to automate manual tasks and decision-making around IT operations monitoring. As human teams struggle to keep up with the complexity and expanding volumes of operational data, AIOps technology can easily streamline and automate processes like event correlation, root cause analysis, preventative maintenance, incident detection, and system restore.

AIOps collects IT operations monitoring data from the full technology stack in a context-rich data lake. As a result, AIOps technology can reduce noise in operations monitoring and drive automation to improve time to resolution. With the superior AIOps platform for IT operations monitoring, organizations can:

• Assess business impact. AIOps enables organizations to understand the impact of performance issues on business services and prioritize work based on business relevance.
• Diagnose root cause and recommend actions. An AIOps solution can algorithmically correlate the root cause of an issue and identify potential future problems. It can also use context to recommend steps for remediation and to drive optimization.
• Automate incident resolution. With AIOps, organizations can automate ticketing, keep the CMDB up-to-date, and automate troubleshooting, triage, and remediation.
• Automate IT workflows. A superior AIOps solution will harvest and contextualize data to drive automated processes, orchestrate systems via intelligent tool chaining, and enable stronger collaboration across ITOps, DevOps, and SecOps teams.

Transforming IT operations monitoring with ScienceLogic SL1

ScienceLogic’s SL1 unlocks the power of AIOps to enhance IT operations monitoring. SL1 collects data from any IT infrastructure component and feeds it into a data lake in real time. This enables IT teams to discover all the components within your enterprise across physical, virtual, and cloud infrastructure. To make data more meaningful and actionable, SL1 applies context that connects the dots to reveal how each layer interacts and interconnects. Then, using machine learning and analytics, SL1 drives automations that accelerate mean time to repair (MTTR).

With ScienceLogic’s SL1, IT operations monitoring teams can:

• See everything. SL1 provides a single solution where your teams have a unified view of your entire hybrid infrastructure—from public and private clouds to on-premises data centers and edge environments.
• Monitor anything. SL1 enables comprehensive monitoring of all applications, infrastructure, and networks so your IT teams can uncover and resolve issues quickly to maximize availability and performance.
• Map relationships. Dynamic mapping helps to clarify asset dependencies, flag issues, and proactively identify the potential impact of changes made to the environment.
• Automate workflows. IT automation software automates routine tasks like provisioning, remediation, and configuration management to free your IT staff to focus on more strategic initiatives.
• Gain insight. Data-driven insight into the performance of your hybrid cloud environments leads to more informed decision-making around capacity planning, resource allocation, and optimization.

How SL1 enhances IT operations monitoring

ScienceLogic’s SL1 delivers a superior AIOps solution that improves IT operations monitoring with a handful of differentiating features.

• IT-driven AIOps. SL1 is designed by IT veterans to support real-world IT operations requirements.
• A complete solution. SL1 reduces TCO for AIOps with a complete platform that monitors, analyzes, and automates a broad range of actions based on AI/ML-driven insights.
• Autonomic IT. With SL1, teams can decide which operations should be human-assisted and which can be fully autonomous to free staff from common IT tasks.
• Superior root cause accuracy. ML-driven root cause analysis extracts root cause with more than 95% accuracy to enable repair times that are 60% faster.
• Self-tuning features. SL1 uses unsupervised ML to continually adapt to your environment and improve analysis of issues by learning from data gathered across your IT estate.
• Detection and analysis of unknown issues. SL1 monitors and scores anomalous behavior to address probable issues before they become outages.
• Enhanced productivity. Leveraging generative AI, SL1 converts complicated log details into easy to understand, actionable insight that enables staff to act more quickly.
• Superior visibility. With out-of-the-box support for hundreds of IT devices, apps, and services, SL1 sees and collects more data to detect a broader range of issues with greater accuracy.

Why ScienceLogic?

ScienceLogic empowers intelligent and automated IT operations for thousands of enterprises and government agencies across the globe. As a leader in ITOM and AIOps, ScienceLogic offers solutions that empower IT operations, free up IT talent, accelerate innovation and transformation, and drive business outcomes.

ScienceLogic enables IT tools consolidation by providing ITOps teams with a single platform for AIOps tools, observability solutions, network management and automation, and IT workflow automation. The ScienceLogic platform enables digital transformation by simplifying the management of complex, distributed IT services, allowing organizations to manage their IT environments at speed, at scale, and in real time.