ServiceNow

A Smarter Way to Workflow

Overview

ServiceNow is a cloud-based IT service management (ITSM) platform that delivers digital workflows to unlock employee productivity. ServiceNow enables employees to work the way they want to, not how software dictates they must. And customers can get what they need, when they need it.

Get more out of your ServiceNow investment with ScienceLogic SL1.

Solutions

CMDB Management

Synch your CMDB in real time to your monitored environment for better accuracy and visibility.

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Incident Management

Enrich incidents with diagnostic
data, and automate the
incident management process.

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Change Management

Suppress events and
incidents during ServiceNow
maintenance windows.

Service Impact Management

Feed dynamic service relationship data to ServiceNow for consistent service impact visibility.

Service Catalog Request Management

Automatically populate the CMDB,
and immediately monitor new
services and CIs.

Certification

Certification signifies that ScienceLogic has successfully completed a set of defined tests focused on integration interoperability, security, and performance. Certification ensures best practices are used in the design and implementation of ScienceLogic’s integration with ServiceNow.

ScienceLogic is certified to work with the following releases:

Kingston

London

Madrid

New York

Orlando

We have replaced our legacy / homegrown system with ScienceLogic to enable our on-prem, private cloud and multi-cloud deployments (sometimes using all three) the ability to ensure health and availability.
John “Frotz” Fa’atuai
Cisco Systems

“We use it to populate a CMDB in ServiceNow, as well as ticket creation and resolution with ServiceNow. Ticket enrichment and remediation automation reduce repetitive tasks and overall reduce manual time spent on processes by the NOC. Overall, these automations and integrations provide reduced cost and increased agility for serving the customer and internal systems.”
Matthew Carter

“We are able to have a single pane of glass using ServiceNow. All monitoring events and CMDB population is managed by ServiceNow. SiLo is a great monitoring system that integrates well with ServiceNow using its integration server, which provides workflow and rules that work with our systems.”
Ron Naef

“ScienceLogic SL1 helped in quick setup and integration with ServiceNow. Multiple run-book actions helped us create multiple alerts with different types of alerting sources. It offers an easy way to suppress low-level alerts or events. It helps us to monitor multiple services in infra like AD, DNS, and hyper-v, etc.”
Pavan Kumar

“Sciencelogic has powerful integration API where it has integration with ServiceNow, App dynamics and a couple of other legacy tools.”
Kshitij Sheth

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