Automated IT Ticketing System

Solve Issues Faster • Track Support Tickets with Ease

Notify the correct teams and resolve problems faster with ScienceLogic’s built-in automated ticketing system.

Open, update, and close tickets automatically in your service desk solution—whether you use ScienceLogic’s integrated ticketing or a third party solution like ServiceNow, BMC Remedy, or others.

  • Get started in minutes with our built-in automated ticketing; no additional fees or modules to install and maintain
  • Solve issues faster by automatically opening, updating, and closing tickets based on certain events and conditions
  • Make your teams more productive by ensuring users can share and access the right level of information when they need it—based on role-based access
    • Multiple users can acknowledge, open, or close tickets

 

The ScienceLogic SL1 Platform

Our unified monitoring solution provides full visibility and automated operations across cloud and distributed architectures.